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Reviews For: Heil Sound

Category: Amateur Radio Equipment Repair

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Review Summary For : Heil Sound
Reviews: 7MSRP:
Description:
Heil provides repair for their products.
Product is in production
More Info: http://www.heilsound.com
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
0074.4
K0EWS Rating: 2021-11-19
Unsatisfactory Time Owned: 0 to 3 months.
I sent a headset in for repair that had some RF in the audio. It's a BM-10 that I've had for 20 years. It sounded like they could just replace the element. They had me send the headset and the adapter cable. Turnaround time was good; less than 2 weeks total. When I unboxed the headset today, the ear foams they'd put on there and billed me for; one was ripped. They replaced the audio cable, even though the old was was working perfectly, and to top it off I had ZERO audio from the microphone. Extra added bonus: they didn't send my adapter cable back to me either. So I got back a headset that went from not working well to not working at all, a ripped ear foam that I was billed for, and I'm out an adapter cable. They did get my money, however. I guess I'm going to find out how well they stand behind their products. I really hope that this was the exception and not the rule but I cannot give them a good review, which is unfortunate as I really like Heil's products. I'm just really disappointed in the repair. If they follow up, I'll be glad to amend my rating.
NA5AR Rating: 2020-06-27
NO COMPLAINTS. Time Owned: 6 to 12 months.
Somehow I managed to mess up 2 of my headsets. Sent them in for repair and they were returned like new and very fast turnaround. Would be nice if all repairs were this easy. Tnx Heil.
W0XXX Rating: 2017-01-25
Outstanding! Time Owned: 0 to 3 months.
MANY moons ago, I purchased two Pro-sets with HC-4 elements in them. Somehow during an international move, one of them vanished. So I was on the hunt for another HC-4 set. One came available, but it looked like it was on the receiving end of a bar room beat down...Off to the Heil Hospital they went....

Here's the best part, they turned them around in a DAY. I sent them in on a Monday, and got it back on Wednesday. Amazing!

I should have taken a before/after picture. They looked like they were given to twin 3 year old boys for an afternoon or unbridled chaos and destruction. Mike TYSON looked better after a battle!

I think you're picking up what I'm throwing down here....amazing work. They look brand new now.
AA6VB Rating: 2016-05-10
Outstanding Service Time Owned: 0 to 3 months.
I was not aware of the repair service offered by Heil Hospital until I read the prior review.

As it happened, my Proset cable came loose so the microphone would not work and the headset worked intermittently. So, I sent the headphones in for repair and received a notice 2 days after they were received by Heil that they had been repaired and were on they way back to me.

The repair cost was very reasonable and the work was perfect. Could not be more pleased.

Bob/AA6VB
N8LOQ Rating: 2016-04-11
Bliss! Time Owned: more than 12 months.
I broke my Pro Set 3 headphones, purchased in 2013. Called the shop for price (not much) to repair. Few days later received a brand new set!
Incredible results !!

Thanks Heil!
WB4HUC Rating: 2013-09-15
Outstanding Service Time Owned: more than 12 months.
I recently sent my 10 year old Goldline microphone in for repair.

I sent it to them on a Saturday and it was repaired and back home the following Friday, six days later.

K4FX Rating: 2013-05-06
Superb Time Owned: 0 to 3 months.
The Heil Hospital provides outstanding repair service for their products. I sent in a Heil ProSet which is no longer in production. It was not able to be repaired. Heil replaced the unit. And did so for a very reasonable price and the turn around was one week.

It is refreshing to see this level of support these days.