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Reviews For: Kenwood Service East

Category: Amateur Radio Equipment Repair

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Review Summary For : Kenwood Service East
Reviews: 86MSRP: Facility Closed 5/2018
Description:
Kenwoods east coast repair location. I believe it is a
subcontractor not really Kenwood
Product is not in production
More Info: http://
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
00864.3
VE4DXR Rating: 2015-05-01
Excellent Time Owned: 0 to 3 months.
My TS-590 was serviced at Kenwood Service East. I called the day after I saw it arrived at the service center and spoke with one of the principals. They installed the tcxo I sent with the unit for FREE! During the call I was told that the work was completed but that they were letting it run to make sure evertyhing was O.K. I could hear my rig over the phone. It was exciting to hear the unit over the phone. Kind of like pre-natal ultrasound experience, hi. The unit was shipped back better packaged with my original double box with packaging peanuts in a third box. I recommend them! Really missed my unit while it was gone and glad it didnt take long for its return. The radio is working perfectly. Thank you
K1CQ Rating: 2015-03-07
Very pleased Time Owned: more than 12 months.
My TS-590 had a strange malfunction wherein the NB1 level setting affected the rise time to full output power. This having been the first time they'd seen this problem, the staff went down to component level to identify the fault and repair it. Price was more than reasonable and I appreciated their keeping me informed along the way. They also corrected ALC overshoot problem at no additional charge.
N5TEH Rating: 2014-12-31
TS-590S ALC Overshoot Mod Time Owned: more than 12 months.
I just received my TS-590S from the Kenwood Service Center, East. The turn-around time was only 2 weeks from Minnesota via UPS and after checking out my rig, the rig seems to perform very well and the problem has been rectified. I was thoroughly impressed with the professional service. The modification was done free by Kenwood which really says something about the way they operate. I like Kenwood products and this type of service certainly helps retain future customers.
NA0B Rating: 2014-08-22
Not very happy Time Owned: more than 12 months.
I sent a Kenwood TH-F6 HT that I have had for more than ten years for replacement of the PTT button and the plastic cover for the speaker/mic assembly, both showing signs of usage.

I sent the radio on July 31 and got it back today. The estimate was $95.00 + $17.52 shipping and handling, which I declined. I asked instead to buy the parts myself, but they never answered my query. They just returned the radio and charged me $35 minimal fee plus $17.52 shipping for a total of $52.52, which is more expensive that some new HTs in the market.

I would like to thank Kenwood Service East for convincing me that I should by HT from other brands.





W4ETR Rating: 2014-08-19
Good Job! Time Owned: 3 to 6 months.
I sent my TS-2000 to them, it was nearly stone deaf, and no S-meter activity to speak of. The filters were replaced free of charge, and they replaced some surge damaged resistors at a very reasonable price. The radio is working great now!! Customer service was very pleasant on the phone, the work was done in a timely manner, and the radio was packaged better when it came back then it was when I sent it to them. Overall very happy with the service I got from these folks in Va.
K3LRH Rating: 2014-06-28
EXCELLENT! Time Owned: more than 12 months.
......excellent service for the ALC upgrade on my ts-590s. One week turnaround. ALC overshoot was repaired, latest firmware was installed and the radio transmit fully aligned....all under Kenwood's free ALC upgrade program. Radio works 100% now. Can't ask for any more than that. Thanks Kenwood East Coast Repair in Virginia Beach.
W9CW Rating: 2014-06-28
Excellent Time Owned: more than 12 months.
I've owned a TS-590S since August 2011. The TS-590S has had a known issue of an ALC overshoot problem, somewhat ameliorated by a past firmware update, but not totally eliminated. In May 2014, Kenwood announced an "ALC Upgrade" program for the TS-590S which required implementation at a Kenwood Service Center as it's a hardware upgrade. This program is free of charge with the exception of the shipping cost to the Service Center. No charge for the upgrade, or the return shipping. I shipped my TS-590S to Kenwood Service Center East in Virgina Beach, and the turn around time was excellent - less than two weeks from initial shipment to return. The work was done professionally, and they even upgraded my TS-590S to the latest firmware release. Plus, the rig looks exactly as it did when it left the shack...Perfect aesthetic condition with no scratches. Most importantly, the 590's ALC overshoot is no longer present!
W4CWA Rating: 2014-05-07
Great support! Time Owned: more than 12 months.
I purchased my TM-V71a in January of 2008. About 3 years later, I noticed the B radio was far less sensitive than the A radio. I put the radio aside and did not use it for several years. Last month I decide to see how I could fix the radio and learned that Kenwood was repairing this issue (defective filters) at no charge. I contacted Kenwood East (Carol WI4K) and she was most helpful with diagnosing the issue as the filter problem. I sent the radio in on a Friday and received it back the following Wednesday with new filters. The radio is as good as new. Way to go Kenwood!
W9JF Rating: 2014-03-07
Wonderful Service on D-710a Time Owned: more than 12 months.
I had filter failure on the B band of my 710. I purchased this radio in 2008 at Dayton. The filters went out in the fall of 2012. I used the A side for a year without repairing it. I corresponded on email with Carol Shrader Wi4K. Very responsive. Finally sent radio in on 12-30-2013. Due to New Years holiday and a weekend they received 1-6-2014. They replaced all filters and updated software and It was received at my qth on 1-10-2014. Great turnaround. They paid return shipping. Thanks Kenwood East
YV5GPA Rating: 2013-06-30
Great service Time Owned: more than 12 months.
After 25 years of use my kenwood TS-850 began to show signs of aging components. The radio began to loose reception sensitivity until no reception at all happened. Also there were some other problems while TX.
I sent the radio to Kenwood Service center east following the procedures on their web page. The radio stayed for about 3 weeks until all parts were available, some were ordered from Japan.
It's been a year since I received my radio completely fixed and readjusted and works like the first day when it came out of the box. In addition, they sent all replaced components inside the radio's shipping box.
I waited a year to write this review in order to check the repair's extent and performance during a complete year. All I can say is that the repairs were perfectly performed and radio works flawlessly.
Would I recommend Kenwood Service East, YES I do.