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Reviews For: Kenwood Service East

Category: Amateur Radio Equipment Repair

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Review Summary For : Kenwood Service East
Reviews: 86MSRP: Facility Closed 5/2018
Description:
Kenwoods east coast repair location. I believe it is a
subcontractor not really Kenwood
Product is not in production
More Info: http://
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
00864.3
KG4DQJ Rating: 2009-03-08
Exceptional Service Time Owned: more than 12 months.
I shipped off a Kenwood TS-480SAT. The item was received, repaired and returned within two weeks! I chose e-mail to do all my communications. They were courteous, professional and precise. They kept me informed and the price was reasonable. Highly recommended!
NW2M Rating: 2008-10-09
Repaired in a week- Time Owned: more than 12 months.
I sent my Kenwood TM-D700a to Kenwood East for repair. It was received by them on 9/30, repaired by 10/6, and on my door 10/8. Supersonic. My rig was running APRS unattended. I found it off and unresponsive to power-on. The total was $50 in labor (unbox, inspect, read customer problem, dis-assy, hook up, diag, re-assy, test, re-box). Replacement part was another $6 bucks. I find this to be very reasonable and I would recommend this facility for your Kenwood repair. 73, NW2M
K0OD Rating: 2008-06-05
Good experience always Time Owned: more than 12 months.
Sent a TS-850 to them to repair fairly significant lightening damage. Was fixed quickly and cheaply. Have used them a few times before over a period of many years
KC0YNP Rating: 2008-02-11
Great Service Time Owned: 0 to 3 months.
Kenwood East has a pretty good setup. You send in your radio with pertinent information, especially what you want done, and they do it and send it back promptly. They set a $150 cap that they won't surpass without contacting you first. Otherwise, you don't hear from them until your radio arrives repaired. Nice system.

Kenwood Service Center East 829 Lynnhaven Pkwy., Suite 130 - Virginia Beach, VA 23452 Fax: (757) 340-6809 Repairs Only: 757 340-1702
W1JUS Rating: 2007-11-11
Great work-convenient Time Owned: 3 to 6 months.
Sent my Tokyo Hi-Power HL-1.5Kfx to be upgraded in
order to work with the HC-1.5Kat autotuner.

When I received the Amp back (7days round trip!) what I got was basically a new Amp at no cost to me!

Am I a happy camper? You bet! With Kenwood East and
HRO support I' glad I went with Tokyo Hi-Power!
WA4SCA Rating: 2007-10-31
Great service. Almost too good! Time Owned: 0 to 3 months.
I had a TM-V7 fail somewhat spectacularly, and sent it off to be repaired. Total repair costs were $85, and turn around time was less than a week. First class!

My only "complaint" would be that despite my including my phone number and e-mail address, they repaired it and sent it back, COD, without any contact. Due to an unexpected trip, it almost arrived with no one to pay for it.

I should have specifically instructed that they contact me for repair authorization when they had the estimate, and to give them a credit card number. However, in literally decades of dealing with ham dealers and repair, I have never had this happen. Lesson learned!
WD8PTW Rating: 2007-10-17
Good Service Time Owned: 6 to 12 months.
Kenwood East received my 11 mo old ts2000 for a receive problem on 144 and 432 0n oct 12.I received it back from them on Oct 17 repaired. I call that GREAT SERVICE.
PETE WD8PTW
KC0MWU Rating: 2007-10-07
Kenwood Th-D7a Time Owned: 0 to 3 months.
One month ago, I sent my Kenwood th-d7a (2 months old) to be repaired for no audio from speaker. The service was fast and it was returned with NO CHARGE (warranty) in less than 1 week.

After using the radio 3 or 4 times for Sat contacts.. the audio abruptly quit when the squelch was open. I was shocked at first, the audio never resumed. Now its back to kenwood. Hopefully things will work out. However right now I only give them a 3 since the problem re-occured. If anyone else has had this problem let me know. Thank you. (I will follow this review up)
K9TB Rating: 2007-09-05
Excellent Service Time Owned: more than 12 months.
I recently discovered that my TS-480sat had no RF output on CW mode only, all other functions worked as expected. I sent it to Kenwood Service Center East, promptly received an email telling me they had received it and giving me a claim number. A few days later I received an email with an estimate of the repairs required and a price, to which I gave them the go ahead. A couple days later I received an email from their shipping service telling me the rig was being returned via UPS/COD which is what I had requested and was also informed the cost was almost half of what was estimated. Return packing was excellent, and all in all a very satisfactory experience. No complaints here what so ever. Total turn around time was 16 days and that included the Labor Day holiday.
K8DXX Rating: 2007-06-23
Quick and Reasonable Time Owned: more than 12 months.
Sent in my TS-2000 (victim of an owner-inflicted wound) to Kenwood Service East via FedEx ground on a Monday. By Wednesday, I had a receipt email from the facility. The next day, it was on it's way back to me. I received it back here in Michigan on a Tuesday (8 day turn around). Packaging on the way home was better than I provided on the trip in. Best of all, the radio was repaired and seems to be working in every respect. Given what it must cost to maintain a trained staff, stock parts, track work through the system, etc, I felt the price was very reasonable and well below their "typical" estimated fee.

Steve and his gang do a good job.

73

Bill / K8DXX

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Earlier 5-star review posted by K8DXX on 2003-05-09

Several years back, I sent my 16+ year old TS-180S into Kenwood Service East. Prior to doing so, I discussed my concerns with the owner, Steve. He gave me whatever time was required to discuss the pros and cons shipping it in for a general look-see versus living with it 'as is.' After about a week, I received a call from Steve saying that aside from a few dirty contacts, they found nothing amiss. He also took it home to use it on the air and compare it with his more modern equipment. His assessment of the unit was insightful and positive. I received the radio back, well packed in about 10 days, total. Steve picked up the shipping and charged me nothing. Now, that's what I call outstanding service in the spirit of ham radio. What a great place to deal with!