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Reviews For: Kenwood Service East

Category: Amateur Radio Equipment Repair

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Review Summary For : Kenwood Service East
Reviews: 86MSRP: Facility Closed 5/2018
Description:
Kenwoods east coast repair location. I believe it is a
subcontractor not really Kenwood
Product is not in production
More Info: http://
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
00864.3
N3JTN Rating: 2007-05-25
Great Service Time Owned: more than 12 months.
Sended my Kenwood in for service on 5-21-07 got back on 5-24-07 Great Service :-)
K8GWW Rating: 2007-03-19
Godd service experience Time Owned: more than 12 months.
I recently (3-07} sent my TS-870S in for repair, lost of output power. Shipping and repair only took 7 days total. Shipped on a Thursday and had my estimate the next Monday. The cost did not go over the estimate and received a 90 day warranty on parts and labor, now that is service.
73, Jerry <
K9YC Rating: 2007-03-09
Things have changed for the worse Time Owned: more than 12 months.
I'd previously had two good experiences with this company, one documented in an earlier review, and a second last fall with a TS-850. In the latter case, I had a good, but short conversation with someone of obvious technical competence to make sure that my problem was something they could fix before I sent it in. I got that assurance, sent the radio, and got excellent service.

Imagine my surprise (and disappointment) last month when I called to ask about microprocessor problems with a newly purchased VHF/UHF radio before sending it in. First I was greeted with a seemingly interminable diatribe about their policies, charges, and disclaimers. Finally, a non-technical telephone answerer who would only tell me where to send the radio, and could not connect me to anyone technical. And the manager was too busy to talk to me. Two weeks later, he still hasn't called me back.

I returned the radio for credit. And I won't waste time calling Kenwood East again.

----------------------
Earlier 5-star review posted by K9YC on 2005-04-15

I sent two TH-F6A's for repair. Both had problems with their power connector, one had a bad level control pot, and needed alignment. One was warranty, the other was not. I sent them for overnight delivery, they called to verify my instructions before noon, then fixed both and shipped them back out the same day!
KC4CP Rating: 2006-12-20
Horrible! Time Owned: 3 to 6 months.
Five months ago, I sent them a Kenwood TS-50. The radio had been in an unopened factory box until 5 months ago & then I put it on the air. The tx & rx went out after a few hours of operation. So, off to Kenwood it goes.

After about a month, I get an e-mail saying that the part needed is on back order & repair cost would be almost $300. After 2 months (and many e-mails) I receive an e-mail saying the part is in & the radio should be repaired soon. After 3 months I contact them & they say that they never sent the previous e-mail & the needed part is still on back order! After 4 months, the previous cycle is repeated. After 4 1/2 months, I am again notified that ... oops ... they don't have the needed part (and again, no one knows how I received the e-mail). After 5 months, they still could not give me any information on how long it would be until the radio was repaired ... so I had them return it to me.

Communication was horrible. The place seems like a zoo. Everything about my experience was confusing and horrible!
W9GOD Rating: 2006-12-19
Would NOT SHIP my "DEAD DOG" to them!! Time Owned: more than 12 months.
My 26 year old KW TS940S would NOT transmit so I shipped it to KSE. Turn around was impressive, 5 days, until I opened the box!! Just a hand written note stating that the repairs would cost more than the rig is worth!!!! Cost me $100 to ship up & back. They had the nerve to CHARGE ME $60 with NO EXPLANATION OF WHAT WAS FOUND!!! I WOULD NOT SEND MY DEAD DOG TO KENWOOD SERVICE EAST!!! I AM THE ONLY ONE THAT SPENT $160 FOR A STUPID NOTE!!! "F" ME ONCE IT'S ON YOU, "F' ME TWICE IT'S ON ME!! I HOPE THOSE THAT SEND THEIR BELOVED RIGS TO THESE FOLKS, DON'T GET THE SAME SERVICE FOR A $160.00 THAT I RECEIVED!!!
W0EKS Rating: 2006-11-12
Kudos Time Owned: 0 to 3 months.
I had a warranty issue with a TS-2000. Only two of the display brightness settings would function. Kenwood East (avsl.net) in Virginia Beach discovered a solder bridge and did the repair with remarkable turn-around time. Kudos to them. It's been reliable since.

Jack - N0NV
WX4C Rating: 2006-10-05
Great service, fast Time Owned: 6 to 12 months.
I took my Kenwood TS-870 to the UPS store at noon
on Monday to ship to Kenwood east ( Virginia Beach) 235 miles South East of my Home. It was in need of repair to the receiver and alignment. My 870 was repaired at a reasonable price and arrived at my door step at 4:00 PM on Thursday. All in 76 hours. GREAT Service! Thanks, WX4C
K3XT Rating: 2006-09-30
Very Fast Turnaround Time Owned: more than 12 months.
I had a problem with my TS-2000. Followed Kenwood’s instructions for submitting a radio in for repair. I am located near Philadelphia, PA and shipped UPS ground on Friday. UPS said it would arrive in Virginia Beach, VA by 5 p.m. on Monday. At 5:20 p.m. on Monday I get an email from Kenwood saying they received my TS-2000. On Tuesday afternoon I get an email stating radio is fixed and has been shipped. On Wednesday (next day) UPS delivered my repaired radio. I was expecting at least a week or two turnaround, I could not expect anything more.

Cost me $176. In the package was a brochure for Audio Video Service Labs, they fix about 30 brands of electronic equipment including the Kenwood line.

Sean – K3XT
KA2AEV Rating: 2006-07-20
Supposedly TS930S NOT Supported! Time Owned: more than 12 months.
Just got off the telephone with them and they say that they no longer are doing repairs on the 930s as well as the 830s because Kenwood is no longer selling parts! Seems like a goo dway of destroying your repair business, not to repair a radio because kenwood is no longer selling the parts!
RADIOCOLLECTOR Rating: 2006-04-30
not impressed Time Owned: 3 to 6 months.
after reading how great KSE is i was happy to know the power problem with my ts450 would be fixed with no problem.also feeling lucky that they are located 30 miles from my house.
ok,got a call the next day said my radio was ready to be picked up.wow theres that fast service!my bill was only $67 and some change.theres that reasonable rate!went to pick up my radio went to read why my power was so low.they said it was because my carrier control knob was turned down.that kinda insulted my intelligence.i think we all know how to use a carrier and ssb you don't.well didn't get my power problem fixed but they did replace my backup battery.my next item they had of mine was my sw2000 which had a short in the swr meter.again the next day they called me and said it was ready and only $25.i knew from the charge they didn't fix it.they said parts no longer available.it was a short come on.after that i felt comfortable about working on it and fixed it myself.as for my ts450 took it to the local cb doc and he fixed my power problem no charge.my opinion kenwood east is only good for basic service i.e. swaping out a part(only if it is avaliable) anything technical you my be dissapointed.