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Reviews For: Kenwood Service East

Category: Amateur Radio Equipment Repair

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Review Summary For : Kenwood Service East
Reviews: 86MSRP: Facility Closed 5/2018
Description:
Kenwoods east coast repair location. I believe it is a
subcontractor not really Kenwood
Product is not in production
More Info: http://
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
00864.3
K1VSR Rating: 2004-09-22
Very satisfied Time Owned: N.A.
Three weeks after purchasing a TH-F6A, the receiver started having an intermittent problem where it would go completely deaf above 400 Mc. I sent it in on a Friday, they had it on Tuesday and was on its way back to me Wednesday. When I got the radio, the repair slip said that the antenna was the culprit and was replaced. Much to my dismay, that was not the case. The problem still wasn't fixed. I know how tedious it can be working on these things, so I wasn't terribly upset over it. I sent it back, this time they had it for two days and it was fixed. The radio has given me no problems since. Very satisfied.

Shawn - K1VSR
W4RPI Rating: 2004-08-06
Top Notch Service Time Owned: more than 12 months.
I am delighted to add my experience to the rest of the chorus of high praise to this fine repair facility. I sent in my Kenwood TS-2000 on Thursday afternoon via UPS, and I received it repaired and working up to specs the next Tuesday! Now, you know that the TS-2000 is a sophisticated transceiver. The apparent technical know-how was first rate, and the charge was reasonable - only $125 plus parts. For a transceiver of this kind, the fee is most reasonable. I had the pleasure of talking with Steve, the manager about some technical questions relating to the problem, and I had a great QSO with him to boot! This manager has put together a competent group that is not only pleasant but honest as well. A welcome facility to know about indeed!
W8PT Rating: 2004-07-24
Fast with Good Service Time Owned: 0 to 3 months.
Sent in a Kenwood handheld that required a minor mod to correct battery drain. Got the unit back in 5 business days and it works great! Rich, W8PT
K1KBA Rating: 2004-07-03
Professional Service, Prompt Communication Time Owned: 0 to 3 months.
I E-mailed Steve and told him of the problem I was having with my TM-V7A. I sent it to him and he E-mailed me what damage they had found and the estimated cost for repairs. I approved the repair and my radio was back in a couple of days and was working as-new!! The service was excellent, the communication was very professional and the repair was done at less cost than the estimate.
I will be doing business with AVSL / Kenwood Service Center East again. I highly recommend them. Ken K1KBA
N1BD Rating: 2004-06-12
Very Fast & Professional Time Owned: 6 to 12 months.
Last Saturday, my TH-F6A suddenly stopped powering up from any battery source. With only one week to go under my warranty! On Monday, I
shipped it off to Kenwood East. On Wednesday, I was notified it already had been repaired (a defective battery jack was the culprit) and was on its way back to me. I received it via UPS on Friday morning. Problem solved. As I had requested, they researched the problem without doing a routine reset, thereby saving my memories. Not a scratch. Well packaged in bubble wrap, foam "peanuts" and a sturdy box. I have long been sold on Kenwood products and now I'm sold on their service. Top notch! Thanks.
KI4CLJ Rating: 2004-06-08
Amaingly fast! Time Owned: 3 to 6 months.
OK, I've got you all beat. I shipped my TH-D7A off one week ago (June 1), UPS Ground. I followed it on UPS's web site and it arrived last Friday at 10:00 a.m. Kenwood East fixed it and shipped it out the same day they received it! I got an e-mail with the UPS return shipping info and was afraid they hadn't repaired it for some reason. However, I got it back today, seven days after shipping it off, and it works like a charm. (Transmit diode had failed).

Can't get any better than that!
W0MN Rating: 2004-04-24
None better Time Owned: more than 12 months.
1.Serviced the day after they got it. Shiped UPS gnd 9th, Rcvd back UPS gnd 23.
2.Immediate communication. Email with receipt, Telephone call when he had a question,email with tracking number when shipped.
3.Don't get your Kenwood repaired any other place!
My closest dealer said 4 weeks before they get to it and then with service and parts it could hae been 8 weeks and cost more!
W9ZRO Rating: 2004-03-23
really there to help Time Owned: 0 to 3 months.
I just got a Kenwood Tm271 that I could not get to program but a call to Kenwood EAST got me on the way to really enjoying this radio
the lady said I called the repair depot but she would have a tech support guy call to save my tolls. and about 15 min later he called and got me up and going
and as usual it was operator error :)
Still a happy KENWOOD customer
N1ZMH Rating: 2003-12-18
excellent repairs Time Owned: more than 12 months.
my thf6a was showing its age,no doubt.it goes everywhere.well i managed to drop it,again.
this time the antenna snapped off the s.m.a. mount. i had been wanting to replace the keypad withthe newer rub-proof one.i also needed a mic dust cap. within 6 days it was here,repaired and ready.
the repair charge was very reasonable. much less expensive than i had anticipated.

thank you mr. technician #8.
n1zmh
N8HMP Rating: 2003-12-03
Fast turn around, reasonable price Time Owned: more than 12 months.
Sent the unit UPS ground, they received it 11/24/03, repaired it and shipped it back out 11/25/03! Received it here in Michigan the morning of 12/02/03. Replaced a transistor and on-board fuse on a Kenwood TMD700A dual band mobile. Parts, labor and shipping=$62. Good as new, I'm very pleased.