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Reviews For: Kenwood Service East

Category: Amateur Radio Equipment Repair

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Review Summary For : Kenwood Service East
Reviews: 86MSRP: Facility Closed 5/2018
Description:
Kenwoods east coast repair location. I believe it is a
subcontractor not really Kenwood
Product is not in production
More Info: http://
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
00864.3
K4PDM Rating: 2003-11-03
Just Excellent Time Owned: N.A.
I had trouble believing it myself, when my XYL told me my THF6 had returned from Virginia Beach in only six days! Transmit went out on 2M and 440 while under warranty; shipped it priority mail on Friday and received it, repaired, the following Thursday by UPS ground. Yes, I am only one state away from the repair facility, but to even have the rig LOOKED AT on the day it arrived is phenomenal, in my opinion! They didn't scratch it, either. Outstanding serivce!
W3DCG Rating: 2003-08-19
Service beyond words. Time Owned: N.A.
After no response from Milton to phone calls and e-mails...looks like he's been busy, but e-mail can't be too hard?
I called AVS. Not only did they charge less- they tested it long and hard. Steve put it on the TX/RX cycling machine they use to check off on their TS 950 repairs. Wanted to be sure.

Communication via email is prompt and same-day. When it was completed, Steve telephoned to report findings. Called to explain that although it seems repaired he wanted to hold it for several days to test and be certain to the best of their ability.
In the end, the charge was still less than an Atlanta serviceman I had recently tried, and that included shipping.

NOT to imply AVS/Kenwood East's rates are less.
But I trust AVS/Kenwood Service East to not PAD it. What they charge, I believe you can count on as REAL, actual, and HONEST.

In fact, when I sent a preliminary e-mail, Steve redirected me to Atlanta party first, speaking only highly of him and from what he could gather, his reputation, while remaining open to giving it a shot should I decide to try.

How refreshing. I sent it to Kenwood East the very next day. What I received back about 2.5 weeks later was a very well packed (they added their own air cells to augment the original factory packing although I sent it triple boxed), and thoroughly tested, like new radio. An HONEST, careful, and expert restoration, is a more accurate description of my experience from these fine, upstanding folks in Virginia Beach.

A class act, from before the start, to beyond the finish. 6/5.
W8MSD Rating: 2003-06-20
Very fast service.. Time Owned: 0 to 3 months.
I want to thank Steve of Kenwood Service East. I sent my Kenwood unit under warranty for service and received a call from Steve the very day it was dropped off by UPS, that is great service!

It is good to know that there are people who still care about real service.
W9TMR Rating: 2003-02-05
Great Service Time Owned: more than 12 months.
I also received excellent service from Kenwood Service East. Including shipping time both ways my TM-D700A was back in less than two weeks. They'd also sent a card with typical repair charges listed on it. I was pleasently surprised when my repair was only about 60% of what the card had prepared me to expect!
KC4SBD Rating: 2002-12-19
Wonderful service Time Owned: more than 12 months.
I sent my TM-732a in for service work and I beleive it took longer to get there than the actual work itself. I beleive that James repaired my unit and did a great job!!!!!Thanks
K1ROD Rating: 2002-10-22
Excellent! Time Owned: more than 12 months.
I had my TS-530S overhauled by Kenwood Service Center East. Chuck did an excellent job overhauling the rig and it came back as good as new. I have been running it now for three years as my main rig and it is still working FB. For excellent quality work at a fair and reasonable (fair and reasonable doesn't necessarily mean cheap) price, I would have no hesitation about recommending Chuck and Kenwood Service Center East.