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Reviews For: MTS /Malcolm Technical Support

Category: Amateur Radio Equipment Repair

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Review Summary For : MTS /Malcolm Technical Support
Reviews: 198MSRP: 50/hr
Description:
Repairs Icom + ?
Product is in production
More Info: http://mts-icom.wix.com/hamradiorepair
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
001984.9
W7CKW Rating: 2010-06-12
a++++ service Time Owned: 3 to 6 months.
Great service and truthful response to service problems. Delivered two radios to him and picked them up when promised.

Not sure why he received a “0” rating but it has been my experience that there is more to that story then what was reported.
KC8KVT Rating: 2010-05-23
BAD EXPERANCE Time Owned: more than 12 months.
I HAD TERRABLE LUCK WITH SCOTT. HE DID NOT FIX MY RADIO AND HE HAD IT FOR 5 MOMTHS. HE SAID IT WAS A CERTIN THING WRONG AND AFTER SENDING IT TO ANOTHER SHOP IT WAS NOT WHAT SCOT HAD SAID AT ALL
HE ALSO SAID THAT ICOM DOES NOOT CARRY THE PARTS THAT HE NEEDED(WICH WAS NOT THE PROBLEM) HE SAID
THAT HE COULD GET ME A PARTS RADIO TO FIX MINE SO I WAITED AND WAITED. FINLY I HAD ENOUGH AND HAD HIM SEND MY RADIO BACK TO ME.THE OTHER SHOP SAID THAT THERE WERE UNSODERED CONECTIONS IN MY RADIO THAT SOME ONE LEFT.BEWARE KD8FJM
W7YES Rating: 2010-04-06
Outstanding... more like a 10 Time Owned: 0 to 3 months.
Before I started to write these comments, I read several of the previous reviews and
there's not a lot that can be added... you can tell Scott's customers have the highest
respect for his work. One thing I noticed about Scott is the fact that he really
"understands" the design of Icom rigs and this is a tremendous aid in making an accurate
diagnosis of a problem and then executing the proper fix... bottom line is a cost
effective repair for us customers. On top of this, he's a really good guy and a pleasure
to deal with... you will not be disappointed.
KA9VZD Rating: 2010-03-03
Great service! Time Owned: more than 12 months.
I recently sent in my old I-com 32-AT I’ve had for probably 25 years. It was repaired within a day or two of getting there. The price was extremely reasonable. I would recommend MTS service to any of my ham friends especially for older I-com radios!
K7RF Rating: 2010-01-27
ABSOLUTELY THE BEST Time Owned: more than 12 months.
I don't usually bother writing a review. But the service Scott provides is just outstanding in every respect. If you have an ICOM radio that needs some help, you cannot go wrong sending it to Scott for repairs. I've used MTS three times now and every time I've been completely satisfied with every aspect of the job. He's great at diagnosing the problem, he's efficient in terms of turn-around and cost, he's exceptionally responsive to emails and is willing to answer questions. Scott just provides exceptional service and exceptional value.
W4YJ Rating: 2010-01-13
Excellent! Time Owned: more than 12 months.
Sent Scott my 751A Icom and a friends 745 Icom to Scott. Had them both repaired quickly and at a very reasonable cost! Excellent service once again Scott!

Thank you!
73s
Steve W4SEF

----------------------
Earlier 5-star review posted by W4YJ on 2009-12-14

What can I say that has not already been said? Scott did a wonderful repair of my IC 736 and was VERY resonable also! In addition to that, he helped me with an issue I had with my IC 751A! In today's world, it is so rare to find someone in the repair business that is willing to help a fellow ham the way Scott does. You will NOT go wrong in sending your rig to him for repair! I will certainly be using him for any repair problems in the future.
THANK YOU Scott!
K1ERP Rating: 2009-12-30
Outstanding Service!! Time Owned: 3 to 6 months.
I sent Scott an IC-718 that was a hamfest special. Apparently, someone (NOT me :>)) had done several mods to this rig. Scott figured out what was done & returned everything to it's original configuration. The rig now works perfectly! The price for the repair was more than fair. MTS is a first class service facility!
KE5KDT Rating: 2009-11-30
Thumbs up for Scott on my PS-30 Time Owned: 3 to 6 months.
I purchased a lightning damaged Icom PS-30 and after troubleshooting myself, I called Scott. He took considerable time on the phone to help me track down the most common problems that I could address myself; testing and changing components. I finally sent it in and he found the fault, much more serious, and it turned out the repair was not economical. I offered to donate the unit, and he accepted it for time spent. I appreciate all his free help and flexibility in working with the customer. Thanks Scott. Bob
WB2VSJ Rating: 2009-10-23
Shazam! Scott is the Man! Time Owned: more than 12 months.
I sent my IC-471H to MTS to get it updated and tweaked/aligned. Scott emailed me as soon as he started working on it to let me know what was going on which I really appreciated.

His email support after I got the rig back was also a great help - I'm embarrassed to say I had a bad piece of coax that was causing me grief on my end - Turns out the 471H folds back the power to 4 watts at a SWR of 1.5:1, which was exactly what happened. The manual doesn't mention this little important fact. Swapped out the coax and now back at full power. Thanks Scott!
N4NYY Rating: 2009-09-21
Give him your business! Time Owned: 0 to 3 months.
What can I say. This is a true class act. The putrid Icom support team can learn alot from this man. He assisted me in repairing my Icom 746 with the IC-151 and 2SC1972 driver problem. I purchased the parts from him, and he helped me greatly. I was able to successfully repair my rig. Never a blink from him.

If you need parts, buy from him.

If you need repair, send him your rig.