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Reviews For: Yaesu Factory Service

Category: Amateur Radio Equipment Repair

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Review Summary For : Yaesu Factory Service
Reviews: 273MSRP: N/A
Description:
Yeasu's Amateur Radio Factory Service Center in California
Product is in production
More Info: http://www.yaesu.com/?cmd=ContactUs&DivisionID=65
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
74.32733.5
KG5WY Rating: 2018-06-26
FTdx5000 OLEDs Time Owned: more than 12 months.
Hats off to the people at the Yaesu repair facility in Cypress California.
The repair technicians and engineers did an outstanding job replacing the 3 OLEDs on my FTdx5000 that recently went bad.
I did not want to attempt this repair myself due to the disassembly/reassembly complexity.
Communication with all the staff was friendly, professional and knowledgeable.
The repair and turnaround was very fast and the price was much lower than I expected.
I am a happy Yaesu customer and owner.
K3JKQ Rating: 2018-05-11
Great and quick service Time Owned: N.A.
Just sent am Yaesu FT 817 in for a problem. I have not used the rig for some time and actually had forgotten a programming feature which gave me the thought I was having a problem with the rig. I sent it to Yaesu and got a quick response and a call that diagnosis was underway and that it looked like I had just overlooked making a programming selection I needed to do. They requested that there be no charge and sent the rig back with no charge. The tech I talked to was great and I have no problems with this service. As a result i just ordered a new FT891. Other brands of equipment have not been nearly as good with service
N2THD Rating: 2018-02-06
Lost in translation Time Owned: more than 12 months.
Not too very long ago I had an FT-5100 dual band mobile that needed help. At this point I'm not exactly sure what the issue was, but I contacted Yaesu service by phone about it. This was in 2000 or 2001. They told me to send it in. So in spite of the warnings I had received from friends who had shared their horror stories of dealing with Yaesu Service, I packed it up well and sent it off. They had it for about 2 weeks when I called on the status. They had no idea what I was talking about and said they didn't have the radio. I told them I had a shipping receipt and they had received it. He took my info and said I'd be contacted. Coincidentally the next day my radio arrived at my doorstep. I opened it and read the papers inside. No charge? I was amazed! That feeling last right up until I read farther into the note accompanying the receipt. There was no charge because they no longer serviced the 5100. That was the last time I ever sent anything in to Yaesu for repair. The only Yaesu products I buy now have to be so low priced I can pass them up or something I know I can either repair myself or turn around and resell at a profit. I own only 3 Yaesus now, an 857 I got for nothing from a buddy who couldn't get it working correctly, an 857D new in the box I horse traded for and now resides in my truck, and an 897 I bought used a long time ago for a really good price. My regular radios are an IC7300, a Ten Tec 565 Orion, and a Collins S-Line station. No more Yaesus for me.
N9BC Rating: 2018-01-12
Would not Honor their Offer Time Owned: more than 12 months.
I upgraded to the latest firmware on my FTDX-3000 and after the performing the upgrade I noticed I could no longer set the power level past 50w. I called Yeasu support and ended up talking to Tim Factor. At the time of writing this is. He is currently the support manager. So now that I have him on the phone we downloaded the firmware once again. And he walked me through the process which I did a few times but I would entertain him and go through it again. If flashed just like before with no errors. Looking at the firmware versions I noticed that on the TFT version it was set to the correct one but also had more info than any of other firmware that was loaded. I took a short video of what I was seeing and sent it to Tim. He said he had never seen that before and needed to send this up to the Japan engineers.

A day later or so he got back to me. Stating the firmware that after installing the TFT firmware was once checked by pressing GEN+50+ENT Plus a forth key by mistake and then a second time by mistake. That is what caused it to be locked in to the EU/JAP 50w restriction. This condition can only happen as described. It was a innocent mistake by me by pressing the keys. He then offered to repair the radio at no charge but I would have to send the radio in to them.

No too happy that I have to send it in. But I would like it fixed. So I picked up a nice Pelican case packed the radio in and sent it off Via UPS. $120 later it is on its way.

A few weeks later I got an update. Not from Tim but another support person. He told me that the technician that looked at my radio noticed I had performed the MARS/CAP mod and shorted the control unit and that is what caused the issue. He then said to fix it I would need to pay $375. I replied back with what Tim had stated that came from the Japan Engineers that the only why it could happen is the key sequence that I mistakenly did. More emails exchanged and was told I would still need to pay the $375.

I personally think they can’t re-flash the board and the only way is to replace it. I also believe the MARS/CAP did not cause any issue since that was done over a year previously and did not have any issues adjusting the power level past 50w. I find it very disturbing that Yeasu would not honor the offer they initially told me. If I would have known they were going to charge me I would not have spent the money on a shipping case and paid for shipping it there. Needless to say I did not have them do the work.

Extremely disappointed with Yeasu and their dishonest practices.
WA0FSE Rating: 2017-10-01
Job well done Time Owned: more than 12 months.
My Ft-857 display went bad...Zebra effect I believe it is called. Tried some local repair places and also in Chicago but no one seemed overly interested so I went directly to Yaesu.
They responded to my initial email in a timely manner. I shipped it and insured it. The only way I knew they received it was I had insured it and the post office let me know it was delivered. I sent it on July 10th of this year (2017). It was the end of august that I received an email giving me an estimate and asked me to call if I wanted the work done. I did...the estimate was, in my opinion very reasonable, $221 parts and labor. I received it back in about a week after my call.
I was not upset about the time it took as I have other radios and I was expecting a much larger charge....not in a hurry to pay a big bill.
All in all a good experience for me...the radio works great now.
N8TFE Rating: 2017-08-31
Great job Time Owned: 6 to 12 months.
I sent my Yaesu FTdx 3000D in for repair on the 25th of July. The service department contacted me on August 1st by e-mail to let me know they had received my radio. They also stated the average turn around time was about 15 days. On August 15 I called the service department to check on my radio and Stephanie I believe it was told me the radio was repaired earlier that day, two transistors were replaced. They shipped it out on August 17th and I received it on August 22nd. I've had my radio back for only a week but so far it's working perfectly. I shipped it from Ohio to California, and it cost $121.00 to do so. They shipped it back to me at no charge. So from the day I shipped it out and it returned was 28 days. I was treated with respect and the phone call I made was answered with in two minutes. any questions I asked were answered with out pause. I am more than satisfied at the moment and will continue to run Yaesu equipment. My experience with the service department was first rate. Oh, by the way I've been a ham for 25 years. I'd say 95% of my radios have been Yaesu and this is the first ont to go back for repairs.
W3AFV Rating: 2017-01-13
Good Experience Time Owned: more than 12 months.
Sent my FT-897D back to Yaesu to have the CAT fuse replaced and the MARS Mod removed. Was finished when they promised it would be and cost what they said it would coast.
KE8CEW Rating: 2017-01-13
Not a good expierence Time Owned: 0 to 3 months.
Sent in a new MD-100A8X desk mic for warranty repair. After 6 weeks, was told their techs said it was not worth repair. Beings I purchased it at a ham fest new in sealed box from a non-authorized dealer, wasn't covered under warranty. Ok, so how much to repair? Would not give me a cost quote. Ended up over $65 to return it to me. $35 bench and $30 to ship. Only costed me $20 to send it to them to begin with. So someone at Yaesu is enjoying a new cheap mic at my cost. I told them to scrap it which I doubt they will.
AC8YJ Rating: 2016-11-26
almost a 5 Time Owned: 6 to 12 months.
Needed to send my ftdx 1200 in for repair, unit was repaired promptly, only issue I had was I had to call to get updates and about what was wrong, otherwise very pleased
NG9W Rating: 2016-11-01
Be Prepared to Wait Time Owned: more than 12 months.
Sent my FTdx-3000 in to repair a problem with the +5V on the microphone connector. They needed to replace the pass transistor and Zener diode controlling that voltage. About $1.59 for parts and $140.00 for two hours bench time.

However the radio sat untouched for 3-1/2 weeks before seeing the bench, and another week in the shipping department before being sent back. I could only get information if I called them. The average wait time on hold was 12 minutes to get through the call queue, and most of the information was uncertainty about how much longer it would take for the radio to get fixed.

Yaesu Factory Service must either be having a hard time recruiting and retaining qualified electronics technicians (and in the heart of Silicon Valley) or their equipment is having general failures of all kinds faster than they can keep up.