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Reviews For: Ten-Tec Factory Repair

Category: Amateur Radio Equipment Repair

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Review Summary For : Ten-Tec Factory Repair
Reviews: 62MSRP: 75. per hr
Description:
Ten-Tec authorized repair facility
Product is not in production
More Info:
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
00624.5
AE6RQ Rating: 2014-05-19
Good turn-around, customer communication and value Time Owned: more than 12 months.
Some months ago, I very stupidly cooked my Argonaut V finals by running long duration, high duty cycle WSPR transmissions at too high power and without fan on heat sink. I sent the radio to Ten-Tec who met my expectations in every way.

KG8JF Rating: 2014-05-19
Takes too long Time Owned: more than 12 months.
They did fix my radio. I have an original Orion. My problem with them is that it took too long to get it back. They admitted they were short on help. Their prob not mine. And, anymore shipping via UPS is mucho expensive. By the time you pay shipping in both directions, radio repairs are getting very expensive.
K0CRX Rating: 2014-05-19
Expensive repairs Time Owned: more than 12 months.
I have sent two radios to Ten Tec for repair.

Paragon - Shipped it to Ten Tec, paid for the repair, paid for shipping back to me. Upon opening the box, the fan that I installed on the heat sink was broken off. Tested the radio and it was DOA. Paid to shop it back to TT, paid for another repair, paid to ship it back to me. Upon arrival, I repaired the broken fan. The radio worked, but, I had to pay double for the repair and they returned it damaged.

Pegasus - This is a very low hours, very gently used radio, never abused. Shipped it to TT for repair. They presented me with an invoice for $439.94!! They found 1) a bad xsistor on the DC board, 2) both PA xsistors were bad, 3) both driver xsistors were bad, and 4) ALL 14 bandpass relays were bad. This on a radio that has used very little and treated gently.

TT will never see more business from me.
WB4EDB Rating: 2014-03-24
fast turnaround Time Owned: more than 12 months.
In the past month I have had my old Triton and its power supply back to Ten Tec for service and the turnaround time was extremely fast and the cost was very reasonable.The service from Ten Tec has always been outstanding in my opinion and by the way who else works on their procucts after they have been out of production for this long?If you are like me and use older simple gear Ten Tec is the way to go not only for service also factory supporty with any questions that you might have. wb4edb
W2KS Rating: 2013-09-14
Outstanding Time Owned: more than 12 months.
I sent my Jupiter to be repaired, and in less than two weeks I had her back on the bench. Ten Tec is a great company with outstanding service. Their repair costs are very reasonable, and their workmanship is outstanding.
Ken
W2KS
AA4XE Rating: 2013-08-21
Fast and complete Time Owned: more than 12 months.
My Omni VII had some issues with the ALC indicator LED and adjustment for the mike gain. I called Ten Tec repair and told them what I was experiencing. Gary, repair technician, asked me to send it in to be checked out. I did, although I had no backup radio.

It arrived at Ten Tec and they sent an email acknowledging receipt, and two days later, said it was repaired and completely checked out and was being returned,

It was completely like new - or better.

Excellent service, and good price as well. I lived with a deficiency for nearly a year; should have sent it in sooner.
KF6MD Rating: 2013-06-04
Orion II AT566 Time Owned: more than 12 months.
I sent my Orion II to them for repair on 4/29/13
about a week later I sent them an email to see if they
received it I got a response from Paul saying yes they got it, It's now 6/4/13 and I haven't heard another word......I'll never buy another piece of equip from them.

I just bought a TS990S and it's fantastic!
KF6MD
W8AQ Rating: 2013-04-18
Wonderful Service Time Owned: 0 to 3 months.
These guys are incredible!!! So far above and beyond expectations. I can't say any more than that. Thanks guys!!!
W0NW Rating: 2013-02-01
Omni 6 fix Time Owned: 6 to 12 months.
Sent in Omni-6 for a repair. It came back still needing a tweek. Paul and the crew at Ten Tec took it back for a 2nd look and got it working just like it was new. Just great service.
Thanks - Brian C
W4SK Rating: 2012-12-14
Beware Time Owned: N.A.
My Orion I, in working condition, was hand carried to Ten-Tec on October 24, 2012, for flash updates, alignment, and spec confirmation so I could confidently sell it on eBay or elsewhere. After a month and no contact, I emailed to request a completion date. I was advised that it would be completed "this week". That was two weeks ago. Not another word.

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Earlier 5-star review posted by W4SK on 2004-01-22

Superior service, plain and simple. I have had service work over the years by Kenwood and Yaesu and, sad to say, they cant hold a candle to Ten-Tec.