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Reviews For: Ten-Tec Factory Repair

Category: Amateur Radio Equipment Repair

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Review Summary For : Ten-Tec Factory Repair
Reviews: 62MSRP: 75. per hr
Description:
Ten-Tec authorized repair facility
Product is not in production
More Info:
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
00624.5
N9VV Rating: 2002-06-13
Fantastic service Time Owned: more than 12 months.
I have had very INfrequent interaction with the Ten-Tec Service Dept. That's because my rigs have worked A.O.K. at 100% for so many years. I sort of take it for granted that if I need something they will do a super professional job. I recently called to ask about some binding in the main tuning knob of my JUPITER. The service person was fully knowledgeable, polite, and incredibly helpful. In three days I received a package in the mail. I opened it to discover two allen wrenches needed to loosen and then reseat the main tuning knob. Ten-Tec did not charge me a dime for this consideration. The knob is now silky-smooth and they have a customer for life. If you are buying a transceiver, or other Ham components from their new store, you can be assurred that your satisfaction is 100% guaranteed. You already know about their 30 day money back guarantee - now you know about their exceptional and caring Service as well. Next time you buy a rig, buy a whole rig with innovation, performance, and service all wrapped up together.
(I have no relationship with Ten-Tec other than as a happy customer. These are my honest opinions).
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K7NA Rating: 2002-06-13
Legendary Service! Time Owned: more than 12 months.
I suppose the fact that Ten Tec repair service has been well known as legendary over the years has resulted in little need for folks to feel compelled to write such reviews here. I am the proud owner of an Omni 6+ and a Hercules II amp from Ten Tec. Over the years, I've had to return the Omni twice for repair, once on warranty and once out of warranty. I've experienced absolutely outstanding customer support in both instances. The total out-of-shack-time for the first repair was TWO weeks (incuding shipping both ways). Second time was three weeks, quite nominal. The rig has always come back repaired, very carefully wrapped, and with all paperwork. Plus, Service Mgr Paul Clinton and his well trained staff treat customers with a great deal of care and respect, unlike some of the other ham radio repairs facilities. The only other company that offered such exceptional service, in my experience, was R.L. Drake. It's great to have such support over the life of one's radio equipment. I commend Ten Tec and highly recommend the company for those who have grown weary of "I-don't-care" attitudes, lost shipments, and long telephone waits. You'll experience none of that at Ten tec!!