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Reviews For: Burghardt Repair Service

Category: Amateur Radio Equipment Repair

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Review Summary For : Burghardt Repair Service
Reviews: 118MSRP: 75/hr Jan2011
Description:
Kenwood Authorized Service
Product is in production
More Info: http://burghardtradiorepair.com
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
001184.2
N0JY Rating: 2008-06-17
Excellent quality of service. Time Owned: more than 12 months.
I had Burghardt repair my Yaesu FT-736R for a problem on the 70cm side where after a brief warm up, the frequency would jump some kHz when tuning. They did a good job of turnaround and at a very fair price, and did fix the immediate problem. But I found that it was only a symptom of a deeper problem where the radio when after a longer period of warmup, would produce an image birdie and the same frequency jump. They had me send it back under the warranty period of the first repair, and did more extensive repair including replacing some other parts and all at no cost to me. I am very pleased with their professionalism and perseverance and highly recommend their repair service.
K6VU Rating: 2008-04-27
IC-271H Repairs Time Owned: 6 to 12 months.
I recently sent my IC-271H to Burghardt Service. I know I am not their only customer, but David and his team sure made me feel like it! The price was very fair, the turn-around was very good, and their communications were awesome, the 271 came home like new again! They have my business from now on and I couldn't give them a higher recommendation. It is my pleasure to do business with them again....
KE4SKY Rating: 2008-02-07
Reliable, Good Service Time Owned: more than 12 months.
I've used Burghardt on three repairs on Kenwood radios and have always gotten good service. I cannot say the same thing about Kenwood's Virginia Beach Service Center. I am satisfied with Burgdardt and will continue to do business with them.
W6AAV Rating: 2007-12-20
Great Service Time Owned: 0 to 3 months.
I purchased a used radio from Burghardt and it had one issue with NB. Jim sent me a NB generator to test it first before sending the whole big radio back to them. Who does that these days! Well the NB was infact bad and I sent the radio back, no questions asked, they received it, fixed it and sent it back the same week. Got the radio and it is working like a champ! Great service and recommend Burghardt to anyone for repair or purchases.
FORMER_K0PD Rating: 2007-11-21
Great Bunch Time Owned: more than 12 months.
Have bought and had radio's repaired by Burghardt's and never a problem with courtesy and had one copmplaint with a repair in which they took care of it with a apology and quickly.As for when they recieved radio's they never had to notify me as i tracked it on my computer by using the shipper's site. As for USPS for a few cent's extra you buy a proof of delivery.In general they have been really good to deal with.....
WK0F Rating: 2007-11-02
Recommend anytime! Time Owned: more than 12 months.
Burghardt's in the only ham company I will ever deal with. Very professional, courteous, and willing to go the extra mile. Their prices may be a little higher, but at least you know what you're getting. I wouldn't hesitate to recommend them to anyone.
W0ZS (formerly WK0F)in Sheldon, IA
N2XPM Rating: 2007-10-29
OUTSTANDING Time Owned: more than 12 months.
I recently sent these guys my FT-50 for repair. They replaced the cabinet, PTT, DTMF Keypad and returned the unit back to me lightning fast! Labor and parts were at a fair price. It is like I have a new FT-50 and I can't wait to get on the air with it! KUDO'S
KD5NCO Rating: 2007-08-30
Expectations Met or exceeded Time Owned: more than 12 months.
Like a few reviews here I was fairly concerned that I never got notified that they received my Icom 746Pro (sudden death syndrome). About a week after I was certain it should have arrived, I called, and was told that they had it and it was in line to be repaired. The emails and phone calls before sending the rig were good experiences. The expected turn around time was as stated. The repairs and modifications do exactly what they said they would do. They even found the high SWR and power fold back problem in VHF and adjusted the sensitivity so the power reduction at 144-148MHz is eliminated unless there REALLY is a high SWR problem. I have had the rig back 8 weeks now and it appears to work better then when new. Chalk me up as happy customer who can recommend these fine folks for Icom repair.
KD8DJE Rating: 2007-08-01
first class Time Owned: 0 to 3 months.
Called yaesu about a ft767gx repair and the tech recommeded burghardt. Sent rig in, 14 days later it was on its way back. Rig operates like new. No problem with communication, recieved both letter and e-mail as to status of rig during repair. Will deal with them again. Also, thanks to the tech at yaesu.
K5LLZ Rating: 2007-07-10
Bad Experience Time Owned: more than 12 months.
In March of 2005 I sent my Icom 751 in for repair. It cost me $300.00 for repairs and shipping. When I received it back the radio was in the box packed with packing peanuts around it. When I hooked it up it did not work. I called them up and they had UPS come back and pick it up. A few days later I get a call from a woman in the office telling me they were sending me a check for $400.00 for the radio. They said that was what they had sold one for a few months back. It did no good talking to her or the Manager over the repair shop either about the value or whey the check. I called UPS up and the told me it was Burghardt fault for not packing it right. Should have double boxed it. I could not get Burghardt too admitted they were in they wrong but sending me the check was admitting it to me. They would not give me my money back for the repair ticket or make me a deal for a used one. Repair manger said he could repair it but did not offer to. I will not use them anymore and neither will my radio club.