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Reviews For: Icom Service Center Michigan (SAR Technical Services, Inc.)

Category: Amateur Radio Equipment Repair

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Review Summary For : Icom Service Center Michigan (SAR Technical Services, Inc.)
Reviews: 217MSRP:
Description:
Icom-authorized service center for Amateur, Avionics and Marine radios. Also services some "Standard" Amateur Radio models. Located in St. Joseph, Michigan.
Product is in production
More Info: http://www.sarts1.com/
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
452174.9
KA1LDD Rating: 2023-03-02
Fast, reasonable service Time Owned: 0 to 3 months.
I sent Matt an email on Sunday after my IC-7700 tripped off and lost output power. He called me Monday morning to discuss the problem and give me shipping instructions and a rough estimate for what the repair would probably be. On Tuesday I shipped him my rig, and on Wednesday the following week, it was on my desk back on the air. He called me when he finished the repair to let me know the damages (physical and financial) and it couldn't have been more reasonable. The round trip shipping of the rig was about the same cost as the repair. When he shipped it back, it was packed up nice and tight. SAR Technical Services has my highest recommendation.
W2RD Rating: 2023-01-21
Wow I'm Happy Time Owned: more than 12 months.
I sent my IC-7300 to SAR on 1/11/2023. The repaired unit was delivered to my AZ QTH on 1/20/2023. One transistor was replaced and all functions and outputs were tested. The total cost including diagnosis, parts, repair, return shipping and insurance was a very reasonable $140. I got an email conformation when SAR received the unit and two calls. One to approve the repair and one after the radio was repaired to confirm the shipping address.
N2FH Rating: 2023-01-19
Great & Quick Service Time Owned: more than 12 months.
Had a problem with my IC-705, sent it in and it was returned & repaired within a week. Great communications and fair price. It was also packaged very well. Appreciate the great service. Tnx Much!
WK2M Rating: 2023-01-18
Awesome service! Time Owned: more than 12 months.
Pinch me. It has been so long since I have had great service that I forgot what it feels like. I shipped my IC-7610 to Matt with a deaf receiver on a Tuesday. That Friday Matt called me with a estimate and a explanation of services. His price was very reasonable. He did the repair and shipped it back to me. I received my radio that following Tuesday. That's a 1 week turn around including shipping both ways. Crazy happy!
WN3T Rating: 2022-04-14
Excellent service, quick turnaround! Time Owned: 0 to 3 months.
I had a mechanical issue with one of the pushbuttons on my IC7610, I shipped it to Matt on a Tuesday, he got it on Friday, he called me the following Monday and said it was fixed and he was shipping back to me that day. You can't ask for better turnaround than that!
73 de WN3T
N4CWZ Rating: 2022-04-07
I'd give them 10 stars if that was an option Time Owned: 0 to 3 months.
Saw the great reviews. Had a 7300 with,what I thought was blown finals,emailed Matt and he said he had about a 10 day back log. Send it on. Well shipping was three days there,and cant remember exactly ,but got a call from Matt,explaining what was damaged,gave me the price,which i thought was exceptional,fixed it and back at the qth better than new!!! Updated the firmware,as this is my backup rig,never had done it. Excellent excellent service. Im a Kenwood guy but with this kind of service Im temped to stay with Icom!! 73
W5NM Rating: 2021-11-01
Wow Time Owned: more than 12 months.
Sent an Icom IC-7300 in for repair. Simple problem but
difficult repair.
Matt is terrific.... over the phone and his service is
simply outstanding.
He received my Icom and repaired it and shipped it out
all in the same day.
Listen up guys.... If you have an Icom problem,
Matt is the best.

Carmine W5NM
N9JR Rating: 2021-10-28
Wonderful service Time Owned: 0 to 3 months.
I have an IC-7610 that had a failed CI-V port and my amplifier depends on CAT data to work.

As he runs an Icom authorized service center and it was a lot closer to Milwaukee than Seattle I called him.

I sent him the radio and he repaired in a week after receiving it. He had it on it's way back the next business day. UPS messed up and when it was 90 minutes from me they put some sticker on the shipping label and sent it back to him. He called me to let me know which is great customer service.

And I thought the price of the repair and return shipping was very reasonable.

Without reservation I can recommend Icom Service Center - MI for Icom repairs and S.A.R Technical Services for other brands. Great experience.

Joe N9JR
W4RAA Rating: 2021-10-25
Excellent Service Time Owned: more than 12 months.
Sent my IC 9100 to Matt at SAR. Was having a problem with the UX9100 not being recognized. Normal turn around time is usually a couple of weeks at most but with the supply/logistics issues the country is having it took a little longer. Matt kept me informed of the status of getting the part needed. I requested that he go through the radio and make sure it was within proper operating specs which he did. The cost of the repair and shipping back to me was a lot less then i thought it would be. Got my 9100 back and everything is working as it should. The return packaging on my radio was very professional, I talked to Matt several times over the course of my repair process and it was truly a pleasure to talk to him, a real down to earth person who cares about his customers. His quality of work is second to none. Thank you Matt for the excellent service.
N1AOA Rating: 2021-07-26
IC 7300 repair Time Owned: 0 to 3 months.
Lightening fast turnaround (maybe they had my radio for a day or two). Then it was back, like new. Highly recommended.