Manager


Manager - NA4M
Manager Notes
Reviews Home

Reviews For: Icom Service Center Michigan (SAR Technical Services, Inc.)

Category: Amateur Radio Equipment Repair

eMail Subscription

Registered users are allowed to subscribe to specific review topics and receive eMail notifications when new reviews are posted.
Review Summary For : Icom Service Center Michigan (SAR Technical Services, Inc.)
Reviews: 217MSRP:
Description:
Icom-authorized service center for Amateur, Avionics and Marine radios. Also services some "Standard" Amateur Radio models. Located in St. Joseph, Michigan.
Product is in production
More Info: http://www.sarts1.com/
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
452174.9
KB8ZYJ Rating: 2011-06-21
Great Service Time Owned: more than 12 months.
I sent my 746 Pro to Matt for the Notorius Back Light Failure. Turn around time less than 3 weeks to Ohio. Matt is ver profesional and Quick. Fixed another problem with ext. Spkr. Jack I didn't know I had Rates are Very reasonable. If you Have an ICOM Problem this is the Place to send it. Matt will also let you know when your radio was recieved for repair and When it is being Shipped to you so you will know when to expext it. I am very well Pleased.
Larry Kempton K8LEK (New Call)
K1FEV Rating: 2011-06-08
No audio int. or ext. speaker Time Owned: more than 12 months.
Just a simple repair but too small for my eyes. As in the other reviews, Matt knows his "stuff", but that's not all that makes him great. It's the communication. When your expensive "baby" goes in the box and out the door all you have is communication. He let's you know that he has it, what's wrong, what it will cost and when you'll be back on the air. Very reassuring and the price is right.
K9WJL Rating: 2011-05-04
This Guy is Fantastic. Time Owned: 0 to 3 months.
I had a intermittent attenuated RX on my Pro 3, and after the problem finally persisted, I decided to send it to Matt.
Matt had about a two week backlog, so he didn't get to it right away, but he did eventually look into it. He found that when he disconnected an internal jumper the receive returned, but he wasn't satisfied with that, he persisted until he found the root cause, which was a broken intermittent trace between two components. He also found a problem that I didn't even know existed, which was poor RX on the AM broadcast bands. Anyhow, I got the rig back last night, and put it through its paces and it was great. It's like it was new.
The cost? $114 inclucing shipping back to me. Matt should be your ICOM guy, if he isn't already.
73,
Bill K9WJL
KB3OYO Rating: 2011-04-19
Fast + great service Time Owned: 0 to 3 months.
My IC7K started showing vert high swr so after checking my antenna system and seeing it was very good I knew it was the radio. After looking through the reviews here on eham I decided to send it to Icom Service Center Michigan (SAR Technical Services, Inc.). I called first and was very plesantly surprized with Matt, he was very nice on the phone and told me what the problem was over the phone and a guestamate on the cost. He said it was a two week turn around time. In exactly 2 weeks he called me and explained all he did to it and cost. It was just what he said it he thoufgt the problem was and the cost was but a few dollars of what he said it might be. He did a Icom factory firmware upgrade too while it was there. After using the radio for some weeks now I feel it is working better than new. I will tell all my friends to use his service.

73
K0MD Rating: 2011-04-08
Superb customer service Time Owned: more than 12 months.
Matt does outstanding work. He is friendly and helpful when you call, he is quick with the repairs and he also goes the extra mile with repairs. I sent my Icom 7000 to him for repair as the transmitter was not putting out full power on all the bands. He found the problem, fixed it and did a ICOM factory driver upgrade while it was in the shop. He also aligned the rig and went over it twice to ensure it would perform to my needs. He answered my questions over the telephone and offered advice on how to avoid issues down the road. I have used his services several times and am pleased with each encounter.
KI4DHB Rating: 2011-04-06
Superb repair Time Owned: more than 12 months.
Matt was great, from initial phone call to unit being sent back to me. All repairs correctly made including back light repair (Icom 746pro).
Thanks again Matt for professional service.
WU2U Rating: 2011-02-23
Won't go anywhere else Time Owned: 0 to 3 months.
After sending two radios to another repair shop in NY and spending more than $600.00 I gave Matt my 718 for a attenuator problem. Matt gave me an estimate over the phone before I even sent the radio. And after repairs AND tune-up, my bill(including shipping) was less than the other repair shop wanted just for return shipping! Just like so many other reviews here, Matt is a gentleman, and I simply could not ask for better service. His repair costs are so reasonable you have to ask if there's been a mistake. He even called me at work to confirm my address so he could catch the UPS truck in time. Outstanding.
N9LBW Rating: 2011-02-16
Par Excellence Time Owned: more than 12 months.
Matt is simply the BEST!
KC2NB Rating: 2011-02-15
Great Service Time Owned: 3 to 6 months.
Matt did an excellent job installing an INRAD roofing filter in my Icom 756 Pro III. He is polite, efficient and a real gentleman.

He also bailed me out of a horrible situation with Icom Service Center SouthEast. Matt understands that you are a customer; something the SouthEast Center still has to learn.

KA3VVV Rating: 2011-01-24
WHEN OTHER SAY NO YOU CAN COUNT ON MATT Time Owned: more than 12 months.
I had a high voltage power supply. It was too high by accident. I told other shops that are well know on eham about what happen to my radio. They say no they didn’t won’t to deal with it. Matt took it say no problem. Matt repairs were made promptly did all the firmware upgrades and at reasonable cost. What more can one ask for? The ICOM 746 PRO been running for 3 years now with no problem