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Reviews For: Icom Service Center Michigan (SAR Technical Services, Inc.)

Category: Amateur Radio Equipment Repair

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Review Summary For : Icom Service Center Michigan (SAR Technical Services, Inc.)
Reviews: 217MSRP:
Description:
Icom-authorized service center for Amateur, Avionics and Marine radios. Also services some "Standard" Amateur Radio models. Located in St. Joseph, Michigan.
Product is in production
More Info: http://www.sarts1.com/
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
452174.9
NJ3T Rating: 2021-04-02
IC7610 sent in for service Time Owned: 6 to 12 months.
I thought I had an issue with my IC-7610 purchased at DX Eng. in Jan 2020. After about 9 months of use I noticed the SSB peak power output was dropping. I was only showing 60 to 70 watts P.E.P. on my CN901. After talking to the Tech in Michigan he suggested I make some adjustments to the transmit audio settings of the radio. I did what he asked and it did help but the PEP was still showing 70 to 75 watts SSB. After dealing with some health issues, I called ICOM and spoke with their repair supervisor who suggested I needed to send the radio in for a check up and possible repair. Since it was soon to run out of warranty I shipped it right away in January of 2021. I was contacted by both email and telephone from the Tech in Michigan telling me they had received my radio. In less than a week after they received the radio, I was contacted again and told that the radio was tested thoroughly for proper operation in all modes and it was found the radio had 105 watts output PEP on SSB. There was no charge and the radio was covered by warranty. They shipped my 7610 back to me and I have been enjoying using it ever since. I found that I had developed a problem with my CN901, which I had purchased shortly after getting the 7610. After replacing it with another the low PEP was no more. I can't complain at all about their service. Fast and professional.
WA8OMQ Rating: 2021-02-20
Excellent! Competent, knowledgeable. Prompt. Time Owned: 6 to 12 months.
A while back I had some issues with an IC-706MKIIG. I pretty much understood what it needed but wasn't up to the task of actually performing the operation. I had a straightforward discussion with Matt who advised me clearly as to what he could do and gave me a very reasonable estimate. The work was performed promptly and after 6 months, everything is holding up just fine. SAR Technical Services is my go-to shop.
K3EY Rating: 2021-01-12
BEST OF THE BEST Time Owned: more than 12 months.
Fan stopped working on a new 7300. Sent it in on Monday had it back that Saturday working as new again. Faster than I could even believe possible. Never had that with the other big names and sure I never will! THANK YOU MATT!!
WA2AAR Rating: 2021-01-12
I am very impressed Time Owned: more than 12 months.
I have a IC-706MKIIG rig was having trouble with it. I called SAR on the phone and spoke to a person there and told them about my trouble. He said to send it in. I sent it out to them on a Thursday And I got a call the next week on Tuesday. They gave me a price on what it would cost to repair I was very happy with the price. By the end of the day on Tuesday my rig is on the way back. They are a nice group of guys to deal with. The only thing is call them before you ship any ICOM rig to them.
WB8CAC Rating: 2020-12-04
Massively impressed Time Owned: 0 to 3 months.
I had never sent anything to SAR before. When my IC-7300 suddenly lost output power, I read the reviews here and decided to give them a try. I shipped the rig to SAR on Monday of Thanksgiving week. The following Monday I received the UPS tracking number with the notification that the radio was on its way home.

It works perfectly and cost far less than I thought it would. I would not hesitate to recommend SAR to anyone!
AB4GN Rating: 2020-12-04
Great Service! Time Owned: 6 to 12 months.
SAR Technical Services is with out a doubt top notch. I recently purchased a used IC7800 which had/developed some problems. Matt, repaired all the issues that my poor IC7800 was sent in for and now performs as it should. Communication was accurate and to the point. Turn around time was faster than I expected, price wasn't an issue for me, but was less than expected, packing was great and the rig was returned in pristine condition. It is a pleasure dealing with good honest people. Thank you, Matt, your service is second to none.

Thanks
Darryl
AB4GN
N2XPM Rating: 2020-11-04
Repair work at a Reasonable Price with QUICK Turnaround! Time Owned: more than 12 months.
I was a little skeptical about sending the radio to another location other then Seattle for repair. I am so glad I chose SAR Technical Service to repair my ID-51 HT. The HT took a drop off the desk and was in need of repair to the Antenna Connector. Parts, labor and shipping costs and hear this....ten day turnaround from the time I shipped it to the time I received it back....KUDOS! The other positive reviews were spot on....In the future if I have any issues regarding my ICOM equipment, this is the place that will get my work....Communication AAA+++....
K6AER Rating: 2020-09-03
The best repair service out there. Time Owned: 6 to 12 months.
I have used Matt and his team for several ICOM radios and they always have done an outstanding job. Quick turn around and thorough review of all the radio functions. Pricing is very fair and return shipping is done with proper shipping materials.

I give them 6 stars for their work.
KA3CNC Rating: 2020-09-03
Great service!! Time Owned: more than 12 months.
After reading some reviews about other repair centers I was very reluctant to send my radio for repair to them. Then I read the reviews about matt and his repair center. I shipped my Ic 7300 which took a lightning hit to this repair center. My post office asked me if I wanted to overnight it. It was 82 dollars to ship so I said no and sent it the low slow way. Well it got there according to the repair center that called me in 2 days. I saved about 40 bucks. I sent my radio on a Monday and got it back the following Tuesday!! Its working great and you would never know that anything happened to it. I HIGHLY RECOMMEND this repair service center for your icom radio.
K2TGW Rating: 2020-05-31
Amazing turn around and good pric8ing. Time Owned: 0 to 3 months.
Sent a D5100A for small repair, fixed the day after price agreement.