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Reviews For: Icom Service Center Michigan (SAR Technical Services, Inc.)

Category: Amateur Radio Equipment Repair

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Review Summary For : Icom Service Center Michigan (SAR Technical Services, Inc.)
Reviews: 217MSRP:
Description:
Icom-authorized service center for Amateur, Avionics and Marine radios. Also services some "Standard" Amateur Radio models. Located in St. Joseph, Michigan.
Product is in production
More Info: http://www.sarts1.com/
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
452174.9
N4YX Rating: 2020-05-30
None Better Time Owned: more than 12 months.
I'm simply repeating & confirming what others have experienced. Matt & his company are the best. Period. Case Closed.
W3UUM Rating: 2020-03-22
Perfect Service! Time Owned: 0 to 3 months.
I sent an IC7600 in for repair on a Monday. Delivery to SAR was on Friday. The following Monday, I received a call detailing the problem, needed repairs, charges and that the radio would be sent back to me later that afternoon. Charges for repair and shipping were fair. A very good service company!!
AA4MY Rating: 2020-01-22
Simply exceptional Time Owned: 0 to 3 months.
Matt repaired a failed second spectrum scope on my IC-7851. He communicated clearly, was available to answer my questions as needed, performed the work in a timely fashion and for a reasonable price.

I can't say I look forward to shipping gear around, but I can say that SAR Technical Services did excellent work for a reasonable price on a good schedule.

Thank you Matt, and thank you SAR Technical Services.
NI4D Rating: 2019-07-24
Wonderful Customer Service Time Owned: 0 to 3 months.
My Icom IC-9700 shut down in the middle of an SSB QSO on 2m and would not power back up. I had only owned it a month and a half, so I sent it to Matt for warranty repairs. Turned out a fuse had fractured on one of the power amps. He replaced the fuse, tested it and shipped it back within 1 business day. He called on the phone and was awesome to talk to. I highly recommend them.
W9RTB Rating: 2019-06-06
Ic-7610 Service Work Time Owned: 3 to 6 months.
Matt and company are the best in service. Communication is excellent phone call and email.
I sent him my radio for an issue I thought I had.
He got it Monday on the bench Wednesday and shipped Thursday.
He addressed the concern I had and checked out everything else to make sure there where no issues.
This is how a business should be run.
Randy
W9RTB
K8UMD Rating: 2019-05-02
Great Service Time Owned: more than 12 months.
The Icom Service center of Michigan is the best.
Fast repair time, one week from the time arrived at their facility to the time it was returned to my home. I was very worried as to cost and repair
after dealing with another company (on a brand new Amplifier) that didn't work right out of the box and still didn't work when it was returned.
( I think you all know the company)
Icom Service Center of Michigan renewed my faith.
Excellent price of repairs and packaging. I have my 7300 back and it works just like it did the day I purchased it.
Thanks to Matt and staff for a great service.
I would rate 10 plus if I could
KX2T Rating: 2019-04-16
One Excellent Service Center Time Owned: 6 to 12 months.
I would rate Matt's service 10 stars if I could here, sent my Icom HF radio back for display replacement 2 weeks ago and just got it back today, radio was very well re packaged and the display looks better than new. Two weeks door to door is fantastic with excellent communications I would only wish that most companies would ship via FedEx cause the morons at UPS treated my radio like a football right at my door step but Matt has nothing to do with the shipper. Even after the warranty I would highly recommend Matt's SAR for service!
K7FD Rating: 2019-03-26
Excellent service Time Owned: 0 to 3 months.
Wow; I thought service like this nowadays was only possible with an outfit like Elecraft. I must say I was impressed with the Icom Service Center Michigan aka SAR Technical Services. My IC-7610 fell victim to the dreaded failed display. Discoloration and pixel persistence. Matt at SAR fixed me right up with a new replacement screen under warranty. In and out of the shop in three days; shipping to and from was the only delay. I'd use this fellow again in a heartbeat. He was always available, email or on the phone. No fuss, no muss. A big thumbs up!

John K7FD
N1AUP Rating: 2019-03-21
Repair on Icom 706. Excellent Time Owned: more than 12 months.
Sent my 706 in for an intermittent transmit issue. SAR was attentive, and gave great advice on securely packing the radio for safe transport. They diagnosed the problem, and repaired the issue in days. They also agreed to burn it in for a week to insure that the radio was indeed fixed. They then shipped the radio back as promised. Finally, they charged a very fair price for their services.

I was so impressed, that I'm sending them a second 706, and my 730 for alignment.

Highly recommended.
K4MO Rating: 2019-02-23
IC-706mk2g 1 week turn around Time Owned: more than 12 months.
It left here dead. Came home a week later working like new. Great price and service - very professional.