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Reviews For: Icom Service Center Michigan (SAR Technical Services, Inc.)

Category: Amateur Radio Equipment Repair

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Review Summary For : Icom Service Center Michigan (SAR Technical Services, Inc.)
Reviews: 217MSRP:
Description:
Icom-authorized service center for Amateur, Avionics and Marine radios. Also services some "Standard" Amateur Radio models. Located in St. Joseph, Michigan.
Product is in production
More Info: http://www.sarts1.com/
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
452174.9
KA1KLO Rating: 2015-08-21
Professionalism Time Owned: more than 12 months.
Matt's A pleasure to do business with. Received my 7000 back Much Much Better Than New.

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Earlier 5-star review posted by KA1KLO on 2013-09-26

Only Matt's determination and expertise found, then fixed the problem. *****
NE8SC Rating: 2015-08-11
What can I say that hasn't already been said! Time Owned: 0 to 3 months.
This is my first review on eham.net so I'm glad it is a positive one. I had been having issues off and on with my IC-2720H for several years. It was an intermittent problem that I just attributed to location. If finally came to a head when it became more regular. I had a local ham look at it but it was more than he wanted to tackle at the time. I was up for using that as an opportunity to get a new radio but didn't really find anything that fit like my 2720 that I am use to so I boxed it up and sent it off to Matt. He received it on a Monday and by Friday I hadn't heard anything so I was curious where it was in the queue. I sent an email and a short time later received a call from him with an estimate for the repair. I gave him the thumbs up to repair the radio and I received today, a week and a day after he received. It is back in my car and operating wonderfully. I know where I will be sending my other ICOM equipment should I ever have any issues with them. Thanks a bunch Matt
K4PDM Rating: 2015-06-22
None better Time Owned: 0 to 3 months.
Matt repaired my IC-2730A under warranty the day after he received it, and shipped it back the same day.

He was very responsive to my warranty questions and obviously, very quick with the repair and shipping.

We are very fortunate to have SAR Technical Services doing ICOM warranty repair.

By the way, did you know that the one-year ICOM warranty is transferable to the second owner? A big plus for ICOM.

Matt Adrian will fix your radio quickly and correctly, and you'll get it back soon, too.
W1EBM Rating: 2015-05-03
The best - again and again Time Owned: more than 12 months.
My IC756 Pro3 had some issues. Matt quickly diagnosed the problems, called me with the cost estimate and the schedule to ship the radio back to me. Everything was done professionally and correctly, and on schedule. And Matt's repair cost for parts and labor are very reasonable.

Dear reader - don't consider anyone else for your ICOM repair.

Matt's the best. His service is World Class, and he sets the standard.

Send your ICOM gear to Matt. You won't be disappointed.

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Earlier 5-star review posted by W1EBM on 2010-08-20

My new out-of-the-box Ameritron Amp damaged my Pro3. I called Matt at ICOM/Michigan, and he returned my call promptly, with an assessment of the possible damaged components and the cost. I sent the Pro3 to Matt, and he repaired & returned it in the schedule he had told me, for the price he estimated.

He provided excellent communications during his repair, via email and telephone.

I returned the amp to Ameritron (via HRO - for full credit), and purchased an ICOM PW1 amp.

The Pro3 and the PW1 are operating perfectly.

I feel very secure knowing that Matt is there, if I might need his services again. His technical skills and professionalism set the standard for how service should be provided. I recommend him highly.
N0OGG Rating: 2015-04-13
this is were you send you icom Time Owned: 0 to 3 months.
What can a say about Matt that has not been said?
His work is as good as it gets. I sent in my 706MKIIG to him. He fixed it in less time than he said it could take, and for $40 less than he said it would be.
But wait there's more. He also realigned the radio. Now it works GREAT!
I am so glade I found Matt, and I will be telling all my friend's to send there gear to he.
Thanks Matt
KK4YMB Rating: 2015-04-01
When You Need Icom Service This Is Who You Goto. Time Owned: more than 12 months.
Recently my icom 7000 started to misbehave with some issues with the alc/swr meter and started to make a high pitched noise on transmit. My radio was 30 days out of warranty from the manufacturer and as most I started to dread the potential repair costs for this great little radio. A fellow ham recommended SAR on recommendation from his radio club president.

I received prompt service with question pre-shipping, and was notified when the radio arrived and its condition. As per others a three week turnaround was expected. A few days later I was notified it was a hardware/software misalignment and that it was repaired and covered under warranty. OUTSTANDING.

Prompt. Courteous. Above and beyond service. If I ever need any of my icom hardware serviced I will be sending it to the good folks @ SAR Technical Services, INC in Michigan!
K6OJ Rating: 2015-03-18
Outstanding Service! Time Owned: more than 12 months.
Superlative in every way. I've had occasion to use their service twice. Most recently this week.

It was an issue of lightning damage. Ten components were damaged. The total repair cost with return shipping ~$180. Lucky me!

They are always polite and patient on the phone. Their work is 100% solid, prompt and the charges are quite modest, including shipping.

Did I mention prompt? I neglected to put the RMA form in the box and had to call them to provide those details. The nice lady said they were running as much as 3 weeks deep and I figured that was reasonable. Then a week later, it's ready! They also replaced the battery as a maintenance item while they were at it. I appreciate the attention to detail!

The service I receive on my Icom radios from SAR Technical Services is 180 degrees from that offered by another brand that I steadfastly supported with a large chunk of my discretionary income for two decades.

I'm very happy with my IC-7000 and IC-756 ProIII. When the need or desire arises to buy newer transceivers, it's almost a certainty what I will choose. Knowing that service is a painless, rewarding experience is very reassuring and comforting.

Thank you Sar Technical Services! You Rock!
W4LCM Rating: 2015-02-16
Very good Service Time Owned: 0 to 3 months.
You can trust Matt Adrian with your Icom equipment’s.

** Fast respond of any question
** Very reasonable prices
** Very fast turnaround.

I already have the pleasure dealing with him with a Icom IC-7000
And with a Icom IC-7200 (from a friend).

I Recommend Matt to all my friend that owned Icom’s radios.
AB9RY Rating: 2015-01-30
Outstanding Time Owned: more than 12 months.
I have had several items in for Matt to repair, from warranty work to lightning damage. Matt is not only a top notch technician, he is also a true gentleman. You never need to worry about the quality of the work or about being overcharged. You can always have the confidence that your equipment will be repaired correctly and you will be charged fairly.
K9GE Rating: 2014-10-01
Excellent Time Owned: more than 12 months.
Over the past 3 years, I've had Matt do service/repair work on 4 different transceivers. His work has been outstanding, turn around time is great, charges very reasonable. Matt takes the time to keep you informed as to the problems, costs and time for work to be performed. If you are a Icom man, then Matt is you man !!