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Reviews For: Icom Service Center Michigan (SAR Technical Services, Inc.)

Category: Amateur Radio Equipment Repair

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Review Summary For : Icom Service Center Michigan (SAR Technical Services, Inc.)
Reviews: 217MSRP:
Description:
Icom-authorized service center for Amateur, Avionics and Marine radios. Also services some "Standard" Amateur Radio models. Located in St. Joseph, Michigan.
Product is in production
More Info: http://www.sarts1.com/
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
452174.9
KA5ROW Rating: 2014-09-21
Very Happy Time Owned: more than 12 months.
Had a Icom pro III repaired, got it back in about 3 weeks. The fee was very reasonable, and I am 100% satisfied.
N5KGN Rating: 2014-08-20
Really Can't Add Anything! Time Owned: N.A.
Matt repaired my 746 Pro for the "no TX" problem. I asked him to update the rig with any upgrades or improvements. At the time I sent my rig in, Matt's workload was pretty big and it took about 6 weeks to get it back.
The price was very fair, the rig was returned in exactly the same external shape that I sent it. It was expertly repacked for the return shipment.
Matt called and explained in detail what all he'd done. If I have any other ICOM problems, they go to Matt! (Kind of wish he worked on Yaesu also.)
K8BZ Rating: 2014-07-13
Outstanding Time Owned: N.A.
This was the 3rd time I called on Matt for an Icom service issue. 1st time was under warranty, the last two were beyond the warranty period. In all three cases Matt handled the problem quickly and completely and his fee is very reasonable. Matt's competency and business ethics represent the best example of customer service.
W0MF Rating: 2014-06-26
Outstanding service! Time Owned: N.A.
Have had service completed on IC756ProII and PWI. These were two separate events and in both cases, service was prompt and very fairly priced.
Clear courteous communication and a very personable individual. Technically knows his stuff!
Couldn't recommend higher.
W0ELH Rating: 2014-06-22
Great service Time Owned: more than 12 months.
I have used Matt for a variety of ICOM radios over the years. His prices are very fair, communicates very well and has never disapointed me. I will continue to use him as long as he is in business. Thanks Matt
K7BIG Rating: 2014-05-30
REAL GENTLEMAN!! Time Owned: more than 12 months.
I had a problem crop up with an late model Icom rig, I gave Matt a call, He told me he saw this once before told me to reset the rig, stayed on the phone with me all the rig rebooted, issue gone.

THANKS Matt, you are a real GENTLEMAN!!
N2DY Rating: 2014-04-17
THE place to go for Icom Repairs Time Owned: more than 12 months.
I have used Matt's services several times now for a number of Icom repairs. He is a consummate professional who stands behind his work. He knows Icom products inside and out. His turnaround time is very fast and communications with the customer are very clear. I like Icom products and some of my rigs are aging. If I need any repairs in the future, I will certainly do business with Matt again.

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Earlier 5-star review posted by N2DY on 2011-09-07

I sent in my IC-7000 for a driver failure. Matt turned it around quickly. He called me at several of my phone numbers and left me a message that it was ready. I called back and he took the time to clearly explain the repair he did as well as the Icom update that he performed to bring the rig up to the latest driver spec. He is a nice guy and his price was reasonable as well. If I have a problem with any of my Icoms in the future, they will be shipped straight to Matt.
NP4DD Rating: 2014-04-16
SIMPLY THE BEST!!! Time Owned: 0 to 3 months.
I just want to thank you for the outstanding service and for your personal attention. It is good to know that ICOM have so many dedicated people as you and your work partners. Keep your hard and good work!

I highly recommend Matt (SAR Technical Services, Inc.) for any issues with your ICOM rig. Genuine quality work followed by excellent customer care. #1, SIMPLY THE BEST. Thanks Matt.

JORGE,
NP4DD
KI4TSI Rating: 2014-03-10
Fantastic Service!!!! Time Owned: more than 12 months.
The video screen on my ICOM 7800 went out. I searched the reviews here on eHam, and found the wonderful reviews about Matt and his ICOM Service Center Michigan. I decided to give him a call; he very graciously gave me a significant amount of telephone time. This left a great initial impression. Subsequently, I spoke to him a couple of more times regarding shipping issues and timing; with each call he was so pleasant and accommodating. I sent my rig to him. It went out on a Wednesday. He received it on a Friday. He worked on it on Saturday. The following Monday I received a call from Matt telling me that a transistor related to the screen was defective and replaced. He also found a defective transistor in the second preamp which he replaced. The rig was shipped back to me on a Tuesday and was back inside my home on Friday. The entire turn around time was 10 days and most of that was related to shipping!!! His fee was very reasonable as well. Matt's customer service and his technical skills are absolutely superb and fantastic!!!! I was impressed by his thoroughness and attention to detail(found the defective preamp transistor as well). In addition he's just a really nice guy. I highly recommend Matt for any issues with your ICOM rig; you will not find anyone better to repair it. Mitch KI4TSI
WA1RKT Rating: 2014-02-05
Once again, exceptional work at a very reasonable price Time Owned: 6 to 12 months.
Sent my IC-746Pro to Matt to get a dead LCD backlight transistor (surface-mount) replaced, and asked him to bring it up to date with all of the Icom service bulletins. He had sent me a very reasonable estimate before I sent the radio to him. From the time the radio left here until it reappeared on my front porch was about 11 days, and the price was about half of what he estimated. And, the radio works perfectly. Sure can't ask for more than that. Thanks, Matt!


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Earlier 5-star review posted by WA1RKT on 2012-09-20

I received an inoperative IC-706MKIIG from my friend Father John, HH6JH, pastor of the Catholic parish on the tiny island of Ile a Vache off the south coast of Haiti. Often, Father John's ham radio is the only means of communication for the island, and was critical in providing emergency relief after the earthquake and during the subsequent cholera epidemic. Matt Adrian offered to repair the radio free of charge, and even paid to ship it back to me after repair. Repairs were completed in very quick time and Father John was able to take the radio back to Haiti with him after his annual visit to the USA. Thank you, Matt! If there was an eham rating higher than 5, Matt would get it!