Manager


Manager - NA4M
Manager Notes

Reviews For: Icom Service Center Michigan (SAR Technical Services, Inc.)

Category: Amateur Radio Equipment Repair

eMail Subscription

Registered users are allowed to subscribe to specific review topics and receive eMail notifications when new reviews are posted.
Review Summary For : Icom Service Center Michigan (SAR Technical Services, Inc.)
Reviews: 217MSRP:
Description:
Icom-authorized service center for Amateur, Avionics and Marine radios. Also services some "Standard" Amateur Radio models. Located in St. Joseph, Michigan.
Product is in production
More Info: http://www.sarts1.com/
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
452174.9
N6PJB Rating: 2013-04-23
Top Notch Time Owned: more than 12 months.
Matt and his team are the best!
KC3WX Rating: 2013-02-19
Quality work Time Owned: 3 to 6 months.
Matt installed an Inrad filter in my Icom Pro III. Of course, I had to peak "under the hood" and I'm so glad I did. His quality of work is excellent. The super clean solder joints, the way he routed the cables and tied them off as well as mounted the filter was superb. He called me after the job was done to tell me all went perfect with the Pro III 100% up to snuff and gave me an opportunity to ask questions. In fact, Matt has guided me with other questions by phone. Genuine quality work followed by excellent customer care. Thank you, Matt!

Steve
KC3WX
W4DLZ Rating: 2012-12-31
IC 7000 REPAIR Time Owned: more than 12 months.
Matt repaired my IC 7K after it became inop from a lightening surge..MATT did such a good repair job that it performed better than when it was new..

Thanks Matt and Happy New Year...
Frank W4DLZ..

----------------------
Earlier 5-star review posted by W4DLZ on 2010-02-25

Sent my IC 718 up for repair..It returned repaired and in better shape than when new..

Thanks for your great, timely and resonable repair..I highly recommend " SAR "
AK4VK Rating: 2012-12-26
Excellent Service Time Owned: 6 to 12 months.
Matt took the time to explain what the problem with my Icom 746 was, and why the repair shop that it had been sent to prior had not fixed it. Former shop had it for four months with a limited fix, which still left the radio unusable. Matt had it less than two weeks and it works as good as new. Can't recommend highly enough!
N2COP Rating: 2012-12-07
Great Service Time Owned: 0 to 3 months.
Matt and his team in the Michigan Service Center of Icom are very thorough and reasonable. They updated my 11 and 12 year old Icom 706MkIIg and 746, which had fallen out of alignment. They also did an LED backlight update on my 746. Turnaround time was a little slow, but communications, correspondence, itemization and work performance were all top notch. Best of all, I found their prices reasonable. Very happy.
KC0SDV Rating: 2012-12-04
Great service Time Owned: more than 12 months.
Had a v8000 that had no power output...Matt was quick to identify the problem and communicated it along with the price. The radio was repaired and returned within 10 days....3 of which were over a Holiday Weekend.

7

Cliff
kc0sdv
K8WTF Rating: 2012-11-20
Another 5-star review Time Owned: 0 to 3 months.
I purchased an IC-706 MkIIG at a hamfest several months ago. It took me awhile to try it out, and when I did I discovered an audio feedback issue. When transmitting, I would hear distorted audio in the speaker or headphones. I e-mailed Matt at Icom Michigan (SARTS) about the issue and received a response the same day stating he had repaired similar issues.

After a little under 3 weeks I received a call. My 706 was already repaired, would be shipped out that day, and a general evaluation and alignment was done as well. The total cost was under $100 including return shipping costs.

I am very, very happy with the service. I was expecting to get burned having purchased a radio with issues, but the great service and very reasonable pricing means I still came out ahead. I would not hesitate to use SARTS in the future - and will definitely consider Icom products in the future knowing that I have great repair service available to me.
K5AGO Rating: 2012-09-14
Excellent Service Time Owned: more than 12 months.
Matt did a fantastic job repairing my ID-800. He listened carefully to the symptoms I related to him and took the appropriate action. The repair cost was very reasonable. On top of it all, he meticulously packed the radio for the return shipment. Thanks Matt !
N8DRC Rating: 2012-08-06
Great service and excellent customer service. Time Owned: 0 to 3 months.
Sent my Icom-746 in for repair, turn around time was just over 3 weeks. Matt is a great guy he called and explained what was wrong with my radio and he fixed all of the issues with ease. Great company with excellent customer service, I am very happy with this company.
KK7DY Rating: 2012-07-23
Excellent Time Owned: more than 12 months.
Forget ICOM Service Department in Bellingham, Washington! From now on, I'm sending all my ICOM equipment to SAR Technical Services! They serviced my IC821H after it had previously been serviced in Bellingham earlier this year. Turn around time was exactly 4 weeks from the time I shipped it FedEx 3 day service to the time I received it FedEx 3 day service. Matt was very knowledgeable and helpful. My unit came back with a faulty backlight lamp (probably broke in transit.)I promptly emailed SAR about the problem and Matt promptly phoned me. Matt offered to send me the replacement lamp for me to install myself or he would install it at no charge. What a standup guy! A class act all the way!