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Reviews For: Norm's Rotor Service

Category: Amateur Radio Equipment Repair

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Review Summary For : Norm's Rotor Service
Reviews: 89MSRP: varies
Description:
Antenna rotor service, sales, and parts.
Product is in production
More Info: http://www.rotorservice.com/
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
00894.9
WB2AQC Rating: 2008-05-06
Honest and excellent work! Time Owned: 0 to 3 months.
First I thought it wil be redundant to repeat all the praises I read about the work of Norm's Rotor Service, but then I felt compelled to do it because such an outstanding job has to be acknowledged and emphasized.
Years ago, I had a very bad experience with another rotor repair service which claimed that did not receive my old Ham IV rotor, not paid for it and blamed me for sending it by United States Postal Service.
The postal inspector to whom I sent a copy of his letter answered that they have received several similar complaints about the same repair service. Amazingly, it is still around these days.
It has to be shown to the radio amateur community that honest and excellent work still can be found.
Thanks Norm!!!
WB1FFI Rating: 2008-05-03
Excellent service Time Owned: 0 to 3 months.
I had a similar experience to the previous reviewer. I exchanged an 18 year old Hygain CD-45II for an upgraded new unit and just received the check for the balance after return and repair of the old rusted unit. Honest and timely service and the exchange service is just right. Highly recommend using Norm's for any rotor repair or just questions as his e-mails were prompt and complete.
W7ZZ Rating: 2007-08-20
Great deal Time Owned: 0 to 3 months.
Sent Norm a rusty 1979 vintage HamIV rotator. It worked, but I would never put it up. About 30 days later, got a brand new looking unit with all important "guts" replaced for $184 inc shipping from Norm to me. As a new rotator unit alone costs $450 from manufacturer, that's a good deal in my book. Norm also gave me the option of replacing the housing (which was upgraded by manufacturer) but agreed I didn't need it with inside tower mounting and thrust bearing -- thinking of my needs and not his profit margin. I highly recommend this service. I added an Idiom Press mod to the control head and have better than new rotator and control for less than the cost of the rotator alone! Can't beat that!
KR0VER Rating: 2007-07-26
Two Referb U110s shipped perfect Time Owned: 0 to 3 months.
I purchased two referbed U110 rotors for a homebrew az/el project. Norm took my order, made suggestions and shipped quick. I get the feeling talking to him that he cares about your order. The order shipped well and arrived packaged safe. Both units are in "like new" condition and I've no doubt that should they ever need service I'll be using Norm again.

Thanks!
WA4RKX Rating: 2007-07-25
Norm, you lived up to your reputation. Time Owned: 6 to 12 months.
I was impressed with your professionalism in how you communicated with me on items that needed to be dealt with and what the costs would be. I was further impressed with the finished product. The units have the appearance of almost new once again. After I installed the rotor and connected the control box all systems worked beautifully for the first time in a long time. And finally I thank you for the detailed invoice so there is no question what was done. I really appreciated that. You probably don't need my help marketing your business, but I want you to know I will not hesitate to recommend your services to anyone that needs that kind of work.
AA3K Rating: 2007-07-09
Looking forward to a long rotor life Time Owned: 0 to 3 months.
Sent Norm a 1983 vintage Ham IV after a very nice discussion on the phone which helped me make several decisions on how I wanted my installation to go.

Rotor works perfectly. Refurb time took exactly as estimated.

NRS knows not only how to fix rotors but what needs to be done to prevent future problems. I'd rather raplace a part now and save a trip up the tower a year from now in the middle of contest season or a big DXpedition.
N4MWY Rating: 2007-06-27
very competent and helpful Time Owned: N.A.
Norm is quite knowledgable and helpful. He can answer all of your questions on the phone.

I ordered a rotor controller for a Ham 2 rotor from him and would do business with him again.



Herman
n4mwy

W3MR Rating: 2007-03-01
Great Time Owned: more than 12 months.
I had Norm look at a rotor that I had used for years that started showing (and acting) it's age. Norm did a great job repairing it to look and work as new. He was excellent in discussing my needs and the status of the repair.
N7HHC Rating: 2007-02-05
Outstanding Time Owned: 0 to 3 months.
I bought a used Ham II rotor and controller at a hamfest, and surprise, it didn't work when I put it on the bench. I had read about Norm's Rotor Service on this site and decided to give him a try.
I shipped it to him and he called and said the controller I had sent him was not a match for the rotor and wouldn't work. He suggested a different controller and gave me credit for the one I had sent him. I received the box from him today and am very pleased with his work. The rotor looks like it is brand new and the controller is equipped with the brake release like the other one should have had. He even includes a copy of the original manual for the rotor. If you need a rotor or controller rebuilt, don't hesitate to send it to Norm for a quality job at a good price. His craftsmanship is outstanding and he can answer any questions you may have about rotors and controllers. Very pleasant to talk with on the phone and great communication about the progress on your equipment. Norm is a real credit to the Ham Community.
W6VPS Rating: 2007-01-21
Excellent Repair Time Owned: 0 to 3 months.
Requested a full blown overhaul of my Alliance HD-73 rotor and control. Received it from Norm 1-19-07. What other customers have said is true...it looks and works better the when it was brand new. What a delight to get good service and craftsmanship at a fair price.
Paul/W6VPS