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Reviews For: Norm's Rotor Service

Category: Amateur Radio Equipment Repair

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Review Summary For : Norm's Rotor Service
Reviews: 89MSRP: varies
Description:
Antenna rotor service, sales, and parts.
Product is in production
More Info: http://www.rotorservice.com/
# last 180 days Avg. Rating last 180 days Total reviews Avg. overall rating
00894.9
KA1MDA Rating: 2006-03-01
Unrivaled Service! Time Owned: more than 12 months.
My 20 year old Alliance HD-73 rotator was taken out by a wind storm last month (brake pads were dislodge and an internal casting was cracked). I decided to repair it myself. Emailed Norm regarding obtaining parts. Every e-mail I sent received a reply in less than 2 hours! Called Norm on phone on a Wednesday around 11AM to give him my credit card number. When I got home at 4 PM that same day, I had an email waiting for me stating parts had already been shipped, along with a tracking number! Parts arrived on Friday, and even the cast gear/motor support appeared to be brand new! I thought with a rotator that old, and out of production that long, I would be lucky to get parts which were pulled from other units!And price was extremely reasonable- under $50 for everything, including shipping!

I only wish I could give Norm's a 10 rating, as a 5 doesn't seem high enough. The best customer service I have ever received! Absolutely, positively, highly recommended!

Tom, KA1MDA
K0KES Rating: 2005-12-20
tops in customer service Time Owned: 0 to 3 months.
Heard about Norm from area hams. Contacted Norm and ordered a Ham 3 on his exchange progam.Wow this guy knows what customer service is. By far the best customer service I have ever gotten and a more than fair price. Use Rotor Norm he is the best
KC2MIB Rating: 2005-11-07
GOOD TO GO Time Owned: 3 to 6 months.
I DEALT WITH NRS ABOUT 6MTHS AGO, I HAD PROBLEMS WITH A CDE-73 ROTOR AND CONTROL BOX. SENT IT TO NORMS' AND GOT IT BACK IN ABOUT 2WKS, I THOUGHT IT WAS A BRAND NEW ROTOR. COMPLETE FIX, BOTH ELECTIROICALLY AND COSMETICALLY. ROTOR HAS BEEN IN USE SINCE ITS RETURN, NO ISSUES. I HAVE NO RESERVATIONS IN RECOMMENDING NRS.
K7DID Rating: 2005-11-07
Everything you've heard is true and then some! Time Owned: more than 12 months.
A couple of Norm's previous customers are members of my radio club and they recommended him highly from their positive experiences. Not only did Norm clean, repair and replace as quoted but everything really does came back in like new condition! As a first time rotor owner, Norm answered my questions patiently. He returned the rotor quickly and even provided extra service after the rotor was back home and atop the tower. You can be confident that you will receive the best service at a fair price when doing business with Norm.
Deanna K7DID
KA5DFO Rating: 2005-08-09
Excellent Service! Time Owned: 0 to 3 months.
RotorNorm is the ultimate professional. His service is second to none and his customer relations should be the standard for all companies to emulate. He was very patient answering my numerous questions, his repair rates are reasonable, and his rapid turn around time gets you back to operating faster. He not only restored my Ham IV rotor and control unit to like new condition he also sold me an Ameritron 811H amplifier (at a discount price) and I love the amplifier. I would not even consider having any other company service my equipment. I am a RotorNorm customer for life! THANKS NORM.
73, DE, KA5DFO, Michael
WB4PAP Rating: 2005-06-26
The Best Time Owned: 0 to 3 months.
Norm provided outstanding service and advice. It just doesn't get any better than this. A true gentleman and honest bussiness man who strives to make you happy. His work is outstanding and it's done right the first time. I have been putting my station back together after a 30 year hiatus, carrying around an old CDE controller and rotor. Norm let me upgrade, send the old system in for trade and sent me the upgraded system immediately. I received the Hy-Gain Ham IV box with the EZROTOR mod in a couple of days, in time for Field Day. Impeccable workmanship, fair prices, exchange policy. What more could you ask for? He's earned my bussiness for life!

Tom, WB4PAP
AD6HF Rating: 2005-03-15
Could not be better Time Owned: 0 to 3 months.
When my HD73 Needed replacing I called Norm.
Norm told me about his exchange program that allowed me to keep my old rotor until the rebuilt rotor arrived,then give me credit for my return rotor I was sold I recieved my rebuilt rotor a week later!
N3PV Rating: 2005-01-06
TOPMOST TECHNICAL AND CUSTOMER SERVICE Time Owned: 0 to 3 months.
I have TR44 rotor and CDE Ham4 Control Unit. I have not used it for over 6 years due to my inactivity in Ham world. I "put the plug back in" and was back on the bands again. I decided to set up my beam antenna using the rotor and controller. During my pre test, I found out that my rotor is not working. This time, I remember one of my old ham buddy, who recommended Norm Rotor service to me.
The same day I called Norm and as soon as we talked on the phone, I noticed his HIGH STANDARD of customer service. He gave me a deal with a very fair price as to have the CDE control unit as a trade to be deductive from the whole price. I have to trade the CDE controller because I have spare TELEX/Hy-Gain CDIV control unit. I mentioned it to Norm and he said that he can rewire my TR 44 rotor to work with the TELEX/Hy-Gain Control unit and alas when I received the rotor, I would consider that I received a brand new rotor, with all the small hardwares. It works with control unit.
OVERALL COMMENT: HIGHLY AND SUPERB CUSTOMER SERVICE, TOPMOST TECHNICAL KNOWLEDGE. Most highly recommended. A "Ham serving Hams".
KF2TI Rating: 2005-01-03
Excellent customer service Time Owned: 0 to 3 months.
HD73 gave up its ghost after 13+ years, decided on a used Ham IV and was recommended to NRS. What great customer service. Answered my questions PROMPTLY and COURTEOUSLY, a virtue so rare in companies that advertise on the Internet today.

Placed my order, paid my money (and very reasonably priced I might say) and am awaiting delivery. NRS will take my old HD73 and actually pay me for it. What more could they do to turn a customer for life? I wuld recommend them to anyone who is in need of rotor repair or replacement.
N3JR Rating: 2004-06-22
Outstanding Service, a pleasure to deal with. Time Owned: 6 to 12 months.
Norm did some work for me several years ago and it solved my problems. I purchased a HAM IV from Norm's in Sept 03. When I got ready to use it in May 04, I found some problems. They repaired it and got me up and running. A second problem arose (my fault, I'm sure) and Norm's again got me going. This is a top quality outfit and I heartily recommend them.